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JOB DETAILS

Customer Success Account Manager

CompanyLittleLives

LocationKuala Lumpur

Work ModeOn Site

PostedMay 23, 2026

About The Company

LittleLives is an EdTech company made up of preschool-friendly advocates. The human connection is at the heart of everything we do – it drives the technologies we create, to make an impact on every aspect of school. Our holistic school management system was built to simplify the tedious and complex administrative processes of preschools. LittleLives is accredited by the Ministry of Education, Singapore (MOE), Early Childhood Development Agency (ECDA) and has been ranked Top Preschool Software by Association for Early Childhood Educators (Singapore) – AECES. As a Software As A Service (SAAS), LittleLives holds a strong presence in over 1000 schools in Singapore, Malaysia, China, Vietnam and Cambodia.

About the Role

<div>We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, Malaysia, and Indonesia. With more than 1700 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond.</div><div><br></div><div>As the Angel - The Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise incredible value for our customers, helping them love LittleLives as much as we do!</div><div><br></div><h3 dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:2pt 0pt 4pt 0pt;"><span style="font-size:13pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">About the Position</span></h3><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:8pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Title:</span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> Customer Success Account Manager </span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Location:</span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> Kuala Lumpur, Malaysia </span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Department:</span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> Angel</span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Reports to:</span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> Head of Customer Success (Singapore) </span></p><div><br></div><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:13pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What You Will Be Doing</span></p><ul><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Build and maintain strong, long-lasting client relationships</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Negotiate contracts and close agreements to maximize profits</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ensure the timely and successful delivery of our solutions according to customer needs and objectives</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Develop new business with existing clients and/or identify areas of improvement to meet sales quotas</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Prepare reports on account status</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Collaborate with sales team to identify and grow opportunities within territory</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Assist with challenging client requests or issue escalations as needed</span></p></li></ul><h2 dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:18pt;margin-bottom:0pt;padding:0pt 0pt 4pt 0pt;"><span style="font-size:13pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What We Are Looking For</span></h2><ul><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Experience delivering client-focused solutions to customer needs</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Excellent listening, negotiation and presentation abilities</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strong verbal and written communication skills</span></p></li><li><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">This role requires the person to be able to deliver training in Chinese to our clients</p></li></ul><div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Interview Process</span></p><div>HR Screening<br>Role Challenge<br>Technical Interview </div></div>

Key Skills

Account ManagementContract NegotiationStakeholder ManagementCRM SoftwareMS ExcelClient Relationship BuildingSales ForecastingPresentation SkillsChinese Language ProficiencyUpsellingRenewalsCustomer Success