Recruiter for this role:

Yammy Fong We are offering......
15 to 18 days Annual Leave

16 weeks Maternity / 14 days Paternity Full Paid Leave 

Discretionary Bonus

Free Priority Pass Membership (unlimited airport lounge access)


About this role......

Operational & System Support 
Execute operational workflows, including running predefined system scripts and processes 

Generate reports and prepare operational data for internal use 

Send fulfilment files and coordinate with external vendors 


Membership Management 
Process new membership enrollments accurately and efficiently 

Manage the full membership lifecycle, including renewals and reinstatement, upgrades and downgrades, as well as cancellations and refunds

Handle visit reallocations and membership amendments 


Financial & Payment Support 
Assist the Finance team with payment tracking and collection follow-ups 

Ensure accurate processing of refunds and payment-related transactions 


Data Management & Administration 
Maintain accurate and up-to-date membership records 

Perform high-volume data entry with strong attention to detail 

Handle ad hoc administrative and operational requests as needed 


You might fit for the role if you have...… 
Diploma or above in business administration or related discipline

Minimum 1-2 years of working experience preferably in operations

Proactive, detail‑oriented, with strong problem‑solving skills and attention to data accuracy

Ability to handle multiple tasks and prioritize effectively in a fast‑paced environment

Good computer literacy with the ability to support daily operational scripts and system procedures

Excellent command of written and spoken English, Chinese (Cantonese and Putonghua)

About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at recruitment@collinson.com

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• Hybrid work arrangement (work from home/office)

• Medical & Life Insurance

• Flexible Benefits

• Free Priority Pass Membership (unlimited airport lounge access)