Front of House Reception Assistant

The Role

Job Title: Front of House Reception Assistant
Reference number: CF26-23
Location: Edinburgh
Salary: Band B, £25,155.00 to £30,083.00 per annum
Post Type: Temporary (3 months), part-time (14 hours)
Closing Date: Tuesday 2nd June 2026
Interview Date: Tuesday 9th June 2026
 
We are seeking a friendly and professional Front of House Reception Assistant to support our Front of House Administrator in delivering a welcoming and efficient reception service.

Hours:14 hours per week, across 2 days -Monday and Wednesday (flexible) 
Initially for 3 months

Key Responsibilities:

• Provide a warm and professional welcome to all visitors and staff
• Assist with setting up and preparing meeting rooms
• Answer and direct incoming phone calls in a courteous manner
• Support general front-of-house and administrative duties
• Ensure reception and meeting areas are tidy and presentable at all times

Skills & Experience:

• Friendly, approachable, and customer-focused attitude
• Good organisational skills and attention to detail
• Ability to multitask and work as part of a team
• Previous reception or administrative experience is desirable but not essential

Our Values
 
Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families. 
 
With love, we put children first.
With purpose, we transform lives together.
With strength, we do whatever it takes to protect Scotland’s children.
 
How to Apply
 
If you share our values and are passionate about supporting our people, we would love to hear from you.

Closing date: Tuesday 2^nd June 2026
Interviews: Tuesday 9^th June 2026

Contact: For more information, email steffanie.duffy@childrenfirst.org.uk

FULL JOB DESCRIPTION

General Purpose
 
Working with the Property team, alongside our Front of House administrator you will be the friendly face and efficient organiser that helps to keep the building running smoothly. This is a temporary three-month role and offers the chance to be the first point of contact for visitors and staff and play a significant role in how Children First is perceived. 
 
Key Results Areas

Undertake reception and office support tasks and activities to ensure the smooth and efficient running of the reception function, including but not restricted to:

• Provide front line reception service and first point of contact to external visitors and telephone callers, answering questions and responding to queries using own initiative as appropriate, to ensure a courteous and responsive service
• Responsible for the handling of incoming and outgoing mail, courier services, orders and deliveries
• Manage the internal room booking system including scheduling and booking of events and meetings
• Assist in the facilitation of meetings, including maintaining meeting rooms and organising refreshments for visitors/meetings as required
• Tasks related to reception; weekly / monthly health and safety checks, ordering office supplies and equipment, and booking car parking for staff and visitors

 
Provide quality support tasks and activities including but not restricted to:

• General admin duties, monitoring of two group email boxes and responding where practicable
• Processing of relevant invoices
• Attend and contribute to administration meetings and monthly team meetings
• Undertaking other duties commensurate with the grade, when required

 
Contributes to the review and development of administrative and reception procedures and systems:

• Participate and contribute to the organisational administrative function development  
• Commit to self-development and participates in related learning activities

Additional Responsibilities

• To be committed and adhere to Children First’s mission and values
• To comply with Children First’s code of conduct
• To actively consider the involvement of children, young people and families with who we work, in all areas of practice
• To actively consider the involvement of volunteers in all areas of our work.
• To observe all health and safety requirements
• To work and promote policies in relation to equal opportunities and anti-discriminatory practices

 
 
 
 
 
 
 
 

What kind of people are we looking for?

What kind of Family Wellbeing team member will you be?

Base

Your profile

Why us?

Salary, Conditions, Pension

About us

Children First is Scotland’s national children’s charity. We stand up for every child because all children should have a safe childhood. We protect children from harm and support them to recover from trauma and abuse through our national and local services. We help children, their families and the people that care for them by offering emotional, practical, and financial support. We give children hope and a safer, brighter future. Our core values guide how each one of us works in our individual day to day job: 

• With love, we put children first. 
• With purpose, we transform children’s lives together. 
• With strength, we do whatever it takes to protect Scotland’s children.

These values are reflected in everything we do. If you share our vision and values and would like to join our team then we would love to hear from you.