JOB DETAILS
Customer Engagement & Service Agent
CompanyMatrix42
LocationLublin
Work ModeOn Site
PostedMay 28, 2026
About The Company
Matrix42 is the leading European provider of IT and enterprise service management software. We are driving the advancement of AI-powered service management. We have offices in Finland, Germany, Poland, Spain and Sweden.
Our solutions optimize your business - even in areas you never thought possible.
About the Role
Your mission
Customer help center for public institutionStart of work – June 2026
Tasks:
- answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website
- channels: phone (inboud, outbound), livechat (inbound)
Lublin, lubelskie
Employment contract
Full time, part time
junior consultant(Junior), consultant (Mid / Regular)
Hybrid or on site position
Open now
Looking for many people
open positions: 3
Shift work:
no
Working days:
Monday through Friday
Working hours:
8:16, 9:17 or adjusted if part time
Possible night time hours:
no
Form of payment:
monthly
Wage calculation:
Fixed base rate + an hourly rate
Your profile
- Experience in customer service in the last 2 years (at least 12 months) – essential,
- Polish language skill on C1 level - essential,
- English language skill on B2 level - essential,
- Polish sign language on B2 level – optional,
- Ukrainian language skill on B2 level – optional,
- Student status – optional,
- No criminal record,
- Secondary education,
- High manners and personal communication skills,
- The ability to write quickly and correctly,
- Readiness to receive a large dose of information on entrepreneurs' law.
Why us?
Our Benefits
- full-time or part-time employment contract,
- paid training,
- parking under the building,
- salary that increases with experience,
- subsidized employee meals,
- private medical care,
- subsidies for sports activities (FIT PROFT card)
Your contact person
For questions, please feel free to reach out to Kalina Stachel (kalina.stachel@matrix42.comAbout us
Our ambition is to be the European choice in service management!By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe.
Our high performers culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.
We are committed to building an inclusive and diverse workplace, and we welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.
Key Skills
Customer ServicePolish Language C1English Language B2Technical SupportCommunication SkillsFast TypingEntrepreneur Law Knowledge
Categories
Customer Service & SupportGovernment & Public SectorConsultingAdministrative
Benefits
Full-time or part-time employment contractPaid trainingParking under the buildingSalary that increases with experienceSubsidized employee mealsPrivate medical careSubsidies for sports activities (Fit Profit card)
Job Information
📋Core Responsibilities
Provide customer support for a public institution regarding economic activity rules in Poland. Handle inbound and outbound queries via phone and live chat, including technical support for the Ministry's website.
📋Job Type
fixed term
📊Experience Level
0-2
💼Company Size
630
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page