JOB DETAILS
Prescription Assistance Program Coordinator
CompanyPeople's Community Clinic
LocationAustin
Work ModeOn Site
PostedMay 31, 2026
About The Company
People's Community Clinic's mission is to improve the health of medically underserved and uninsured Central Texans by providing high quality, affordable healthcare and wellness education. We have been offering care with respect and dignity since 1970.
People's Community Clinic is a unique Central Texas institution and one of the oldest continually-running independent clinics for primary care in the area. Founded in 1970 by a group of volunteer doctors and nurses, the clinic has never wavered from its mission: to improve the health of medically underserved and uninsured Central Texans by providing high quality, affordable healthcare.
We believe that fostering a culture that recognizes, appreciates, and involves our employees is essential to our ability to deliver exceptional patient-centered care and support. Each staff member plays a key role in maintaining our healthcare mission and in carrying out operations that sustain and enhance our patients' dignity and well-being. To find out more about current opportunities to join our staff, visit our current job openings page, www.austinpcc.org/about-us/employment-current-job-openings/.
About the Role
Overview
The Pharmacy Patient Assistance Coordinator supports the mission of People’s Community Clinic by improving patient access to essential medications through effective management of Patient Assistance Program (PAP) services. This role works closely with patients, providers, and pharmaceutical partners to ensure timely application processing, accurate documentation, and coordinated medication distribution. By reducing barriers to care, this position plays a critical role in promoting equitable health outcomes for the communities served by the clinic.
Location: 1101 Camino La Costa, Austin, Texas, 78752
Compensation: $18.00 - $22.00 hourly per hour based on experience and qualifications
Responsibilities
Under the supervision of the Nursing Director, this individual’s primary responsibilities include:
Provide Direct Patient Assistance Service:
- Receive and track PAP referrals from Clinic providers.
- Assist patients in completing applications, compiling necessary supporting eligibility documentation, and following reapplication procedures.
- Maintain effective communication with Clinic medical providers, including obtaining prescriptions, signatures, medication releases, etc., necessary for application and reapplication processes.
- Maintain effective communication with patients.
- Process and distribute incoming medications.
- Documenting all actions taken with PAP applications and reapplications within the medical record.
- Maintain PAP database and other required clinic documentation and reports.
- Stay up-to-date with changing manufacturer requirements and availability of medications through PAP.
Other Duties and Responsibilities:
- Attend staff meetings held during scheduled work hours.
- Work cooperatively with other PCC staff to ensure effective communication, problem-solving, and service delivery.
- Adhere to Clinic policies and procedures.
- Maintain professionalism and ethical, client-centered interaction within the Clinic setting.
- Performs other duties as assigned.
Qualifications
Education:
- High School Diploma/GED required; college degree preferred
Experience:
- Minimum two years’ experience in a medical or human service setting.
Knowledge, Skills, and Abilities:
- Bilingual English/Spanish required.
- Must acquire thorough familiarity with pharmaceutical companies and their respective patient assistance programs, including available medications, application procedures, and re-application terms
- Requires a high level of organization, accurate documentation, and prompt follow-through on tasks and requested reports.
- Must be able to work directly with patients in a professional, respectful, and courteous manner.
- Able to work effectively and cooperatively as a member of an interdisciplinary team and with other clinic staff; ability to communicate effectively with persons of varying ages and cultural and socioeconomic backgrounds
- Excellent oral and written communication skills.
- Organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently with minimal supervision.
Certificate/License: None
Our Benefits Include:
- 18 PTO days per year & 11 paid holidays
- Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
- Dental & Vision
- Flexible Spending Accounts
- Employer-paid Life Insurance
- Employer-paid Short-Term and Long-Term Disability
- Annual Training
- 403(b) with 5% employer matching
People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.
Key Skills
Patient Assistance Program ManagementBilingual English/SpanishMedical DocumentationPharmaceutical CoordinationPatient CommunicationOrganizationInterdisciplinary TeamworkApplication ProcessingCase ManagementWritten CommunicationOral CommunicationTime Management
Categories
HealthcareSocial ServicesAdministrative
Benefits
18 PTO days per year11 paid holidaysMajor Medical Health Insurance CoverageDental InsuranceVision InsuranceFlexible Spending AccountsEmployer-paid Life InsuranceEmployer-paid Short-Term DisabilityEmployer-paid Long-Term DisabilityAnnual Training403(b) with 5% employer matching
Job Information
📋Core Responsibilities
The coordinator manages Patient Assistance Program (PAP) services to improve patient access to essential medications. Key duties include processing applications, coordinating with pharmaceutical partners, and distributing medications while documenting all actions in medical records.
📋Job Type
full time
💰Salary Range
$18 - $22
📊Experience Level
2-5
💼Company Size
261
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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