Housekeeping Lead

Description

 The Housekeeping Lead supervises the daily activities of the Room Attendants and House Attendants in the Housekeeping department. He or she will also act as a point of contact in the absence of the Supervisor.  

Requirements

 • Support Manager in assigning the work of Room Attendants and House Attendants and assists the Housekeeping associates by jumping in and cleaning as needed.  

• Check and maintain adequate level of supplies and material and request replenishment of supplies as required.  

• Work with Front Desk and Maintenance Departments regarding the status of rooms and common areas ensuring that guest requirements are met according to Hotel policy.  

• Assist the Housekeeper Manager and Supervisor in the daily checking of guest rooms and designated staff areas, public areas maintaining cleanliness standards.  

• Ensure guest lost items are secured and policies followed.  

• Carry out opening and closing procedures including hosting morning meeting and assigning rooms and tasks.  

• Ensure prompt email communication with other departments.  

• Assist with team member orientation and training within the department.  

• Attend meetings as requested and contribute new ideas to the overall success of the operation.  

• Lead by example and communicate with all team members in a fair and respectful way.   

• Inspire the team to achieve high standards of work and guest care. 

• Follow all emergency procedures.  

• Ensure all guest comments and feedback are acknowledged and followed up promptly 

• Carry out Room Attendant and House Attendant duties when required.  

• Any other housekeeping related tasks as designated by the Housekeeping Manager or Supervisor