Pickleball Experience Manager

Description

PURPOSE

·       Drive ancillary revenue through pickleball programming and experience.

·       Act as an ambassador for the club, fostering relationships with all members

·       Ensure alignment with company culture and values while upholding the integrity of the pickleball experience.

·       Oversee the organization and execution of internal and external events, tournaments, and social offerings.

PRODUCT

·       Deliver industry-leading pickleball programs, leagues, clinics, and events tailored to all skill levels.

·       Ensure facilities, equipment, and resources meet the highest standards for functionality and presentation.

·       Utilize customer feedback to refine programs and improve satisfaction scores.

·       Promote active participation and engagement through strategic marketing and communications.

PROCESS

·       Coordinate the onboarding process for all new members, ensuring they are placed in the right programs and set on a path for success and engagement.

·       Promote and sell programming to members through targeted marketing efforts, direct interactions, and active participation in club activities.

·       Coordinate program schedules, ensuring alignment with member needs & facility capacity and conduct regular evaluations of programming to ensure alignment with community trends and interests.

·       Actively connect with members before, during, and after events to gain valuable insights, foster relationships, and stay attuned to the member’s needs and experiences.

PERFORMANCE

·       Deliver a pickleball experience that exceeds customer expectations and drives loyalty.

·       Drive membership growth and retention through innovative programming and exceptional customer service.

·       Set and achieve measurable KPIs, including program participation rates, member retention, and revenue growth.

·       Continuously assess and optimize the impact of programming on club success.

PEOPLE

·       Work directly with a team of pickleball professionals and support staff.

·       Foster a culture of respect, empowerment, and accountability among team members.

·       Build and sustain positive relationships with members, coaches, and key partners.

·       Mentor coaches and staff to deliver exceptional customer experiences and drive program success.

Requirements

IDEAL ATTRIBUTES

• Bachelor's degree in business administration, marketing, sports management, or a related field.

• 2-4 years of experience in sales or membership management, preferably within the pickleball, fitness, or hospitality industry.

• Proven track record of meeting or exceeding sales targets and driving revenue growth.

• Excellent communication and interpersonal skills, with the ability to engage and motivate potential members.

• Strong organizational skills with the ability to manage multiple projects simultaneously.

• Passion for pickleball and a commitment to promoting its growth and development.

• Proficiency in CRM software and other sales tools.

PHYSCIAL REQUIREMENTS

• Ability to stand for extended periods and lift up to 50 pounds.

• Must be able to move quickly around the facility to assist members and guests.