JOB DETAILS
Head of Customer Success (SaaS)
CompanyHautAI OU
LocationTallinn
Work ModeOn Site
PostedJune 4, 2026
About The Company
Haut.AI, part of Microsoft for Startups Pegasus Program, is an industry-leading global artificial intelligence company that specialises in skincare and longevity. By combining advanced deep learning techniques for machine vision, deep generative models for synthetic data generation and reinforcement learning with expert human dermatologists, nutritionists and biogerontologists, the company develops advanced, hyper-personalised recommendation engines for the beauty, skincare and longevity markets.
Founded in 2018 and headquartered in Estonia – the digital hub of the European Union – Haut.AI prides itself on supporting diversity and inclusion by developing AI that is effective across a range of different skin types and skin tones, in addition to developing novel techniques for identifying bias. With 80 global partnerships, the company’s SaaS solution currently serves international skincare brands, retailers and contract research organisations in 32 different markets.
About the Role
About us
Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.
Job Description
What You'll Do:
- Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
- Personally manage and expand our most strategic enterprise accounts
- Build automated health-score tracking systems that surface risks before they become problems
- Recruit, develop, and lead a world-class Customer Success team of 3 people
- Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
- Integrate CRM workflows with product and support systems for seamless customer experiences
- Turn client feedback into real intelligence for Product and Sales.
- Drive measurable expansion revenue through strategic account management.
- Prove that great Customer Success makes money — and own that number.
What Will Help You Thrive in This Role
- 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
- A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.
- You've built top-notch CS processes, playbooks, and best practices before, not just run them.
- Experience automating customer health monitoring and risk detection.
- A hands-on leadership style, you set strategy and roll up your sleeves.
- Exceptional English and genuine executive presence.
Why us?
- Competitive base salary + a clear, transparent bonus structure
- Fully remote, with flexibility across EU time zones
- Paid time off and a company-issued laptop
- A rare chance to build a CS function from the ground up — your fingerprints on everything
- A collaborative, genuinely supportive team that ships
- Direct impact on product and company growth
- Room to grow at the intersection of AI, science, and beauty
About us
Industry-leading AI company specialising in skincare and longevity, offering hyper-personalized tools for the B2B.Key Skills
Customer SuccessAccount ManagementNet Revenue Retention (NRR)AI ProductsEnterprise Customer SuccessTeam Leadership
Categories
Management & LeadershipCustomer Service & SupportSalesSoftwareTechnology
Job Information
📋Core Responsibilities
Lead the customer success strategy to ensure high retention and growth for enterprise clients. Manage and scale the customer success team while focusing on Net Revenue Retention (NRR) for AI products.
📋Job Type
permanent employee
📊Experience Level
10+
💼Company Size
53
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page