JOB DETAILS
Chief Experience Officer
CompanyChapters Living of Council Bluffs
LocationCouncil Bluffs
Work ModeOn Site
PostedJune 5, 2026
About The Company
At Chapters Living, we believe that families deserve more quality time with their loved ones, and we work tirelessly to make that possible. Our priority is to provide the best possible outcomes for each of our residents. We are proud to be on the cutting edge of the next chapter of Memory Support, and we are committed to staying at the forefront of this important work. We also participate in ongoing research, which gives us hope for a world where memory loss is effectively managed, slowed, and even cured. At Chapters Living, we hope you find comfort knowing our team is dedicated to providing compassionate care, customized support, and an unwavering commitment to improving the lives of our residents living with memory loss.
About the Role
Description
Responsibilities:
- Ensure the efficient and effective day-to-day operations of the community.
- Provide visionary leadership to the community, setting and implementing strategic goals and objectives.
- Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents.
- Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates.
- Ensure compliance with all federal, state, and local regulations.
- Foster effective communication and collaboration with associates, residents, families, and physicians.
- Manage budgets and financial performance to ensure the community's financial success.
- Develop and maintain relationships with local healthcare providers and other community resources.
Requirements
Licensure/Certification Requirements:
- Nursing Home Administrator Licensure is required in Iowa.
Requirements:
- Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required.
- Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans.
- Excellent communication, interpersonal, and relationship-building skills.
- Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders.
- Experience with data analysis, customer feedback, and customer experience metrics.
- Passion for delivering exceptional experiences to customers and a commitment to excellence.
- Ability to think creatively, innovatively, and outside the box to drive results.
Our Commitment to You – Executive Benefits at Chapters Living:
- Medical, Dental, and Vision Insurance
- Employer-Paid Life Insurance
- Flexible Spending Accounts (FSA/HSA/Dependent Care)
- Employee Assistance Program (EAP) when enrolled in medical plan
- Generous Paid Time Off Package
- Bonus & Incentive Opportunities
- Benefits start the first of the month following your hire date!
Key Skills
Strategic PlanningHealthcare LeadershipBudget ManagementRegulatory ComplianceRelationship BuildingData AnalysisCustomer Experience MetricsMentorshipCross-functional CollaborationOperational Management
Categories
HealthcareManagement & LeadershipCustomer Service & Support
Benefits
Medical InsuranceDental InsuranceVision InsuranceEmployer-Paid Life InsuranceFlexible Spending AccountsEmployee Assistance ProgramPaid Time OffBonus & Incentive Opportunities
Job Information
📋Core Responsibilities
Provide visionary leadership and oversee day-to-day operations to ensure high standards of resident care and community well-being. Manage financial performance, budgets, and regulatory compliance while fostering collaboration among staff, residents, and healthcare providers.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
52
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page