Experienced Bike Mechanic

Description

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

The Experienced Bike Mechanic is a skilled, customer-focused expert who delivers exceptional service and technical craftsmanship in evo’s service shop. In this role, you are the backbone of our service department — diagnosing complex mechanical issues, executing high-quality repairs and builds, and mentoring junior staff. You bring a depth of bike knowledge and a genuine passion for cycling that elevates both the customer experience and the capabilities of the team around you.

 The Perks

• 100% paid health dental and vision*
• Paid vacation time*, sick leave, 40 hours volunteer paid time off
• Paid parental leave for birthing & non birthing parents
• Retail quarterly bonus program, profit share program* and long-term compensation program
• 401k matching
• Employee discount and access to pro deals on most the products we sell
• NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season*
• Bike finance program and bike stipend
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Flexible work schedules, remote work for eligible roles, and dog friendly offices
• Career pathing, leadership development, network development, training and performance feedback

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

*Benefit not eligible for seasonal employees

The Opportunity

Customer Experience & Service

• Greet and consult with customers at check-in, diagnosing issues accurately and delivering clear, honest repair quotes.
• Provide credible, unbiased guidance on repairs, parts, and product recommendations that match the customer’s riding style and budget.
• Communicate repair status proactively and ensure customers feel informed and valued throughout the service process.
• Assist customers on the sales floor, leveraging technical expertise to support purchasing decisions.

Technical Work & Quality

• Perform the full spectrum of bike services: wheel builds, drivetrain overhauls, suspension service (fork and shock), hydraulic brake bleeding, cable and housing replacement, tubeless setups, electronic shifting configuration (Shimano Di2, SRAM), and custom builds.
• Execute all shop tasks — tunes, assemblies, and repairs — to the highest quality standard, on time and on spec.
• Accurately diagnose complex and intermittent mechanical issues, communicating findings clearly to customers and teammates.
• Source and order parts with precision to ensure jobs are completed without delay.

Mentorship & Team

• Support and mentor junior mechanics, sharing technical knowledge and reinforcing best practices.
• Contribute to a shop culture built on positivity, accountability, craftsmanship, and continuous improvement.
• Participate in and help facilitate clinics, training sessions, and product knowledge development.

Shop Operations

• Maintain a clean, organized, and efficient workshop that reflects evo’s standards.
• Support inventory management, including parts ordering and tracking shop supplies.
• Other duties as assigned.

Requirements

The Must Haves

• No degree required.
• Minimum 3-5 years of professional bike mechanic experience required.
• Demonstrated proficiency across road, mountain, gravel, and e-bike platforms strongly preferred.
• Barnett Bicycle Institute (BBI) or United Bicycle Institute (UBI) certification a plus.
• Experience with electronic groupsets (Shimano Di2, SRAM AXS) a plus.
• Experience with suspension service (RockShox, Fox) a plus.
• Adaptability, attention to detail, communication, customer service, diagnosis and troubleshooting, inventory management, mentorship, multitasking, problem-solving, product knowledge (road, mountain, gravel, e-bike), teamwork, time management.
• Embodies, honors, and lives our core values: The Great 8 

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $24.00 to $31.74. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.

At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.