JOB DETAILS

GSA - Front Office

CompanyAccorHotel
LocationPune
Work ModeOn Site
PostedJune 10, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/


Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
  • Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
  • Responsible for INTERREACT.

Qualifications

  • Diploma in Tourism / Hospitality Management
  • Excellent reading, writing and verbal proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Customer ServiceGuest RelationsRoom BookingAdministrationTeam LeadershipEnglish ProficiencyMS ExcelMS WordMS PowerPoint
    Categories
    HospitalityCustomer Service & SupportAdministrative
    Job Information
    📋Core Responsibilities
    Responsible for daily front office administration, including greeting guests, handling queries, and managing room bookings. The role also involves motivating the reception team and maintaining high customer service standards.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    98243
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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