Practice Operations Manager

Description

North Pittsburgh Oral Surgery is seeking a dynamic, results-driven Practice Operations Manager to lead front 

office operations and elevate the patient and team experience across our practice. This role is responsible 

for supervising, developing, and performance-managing our Patient Care Coordinator (PCC) team while 

ensuring operational excellence, compliance, and alignment with NPOS standards.

This position is ideal for an experienced healthcare leader who thrives in a fast-paced, high-performance 

environment and takes genuine pride in developing people, driving results, and delivering exceptional 

patient and referral partner experiences. The Practice Operations Manager serves as a key partner to 

Surgeons and organizational leadership, maintaining a collaborative, patient-centered, and high-performing 

environment.

At NPOS, we believe exceptional patient care begins with exceptional people. Behind every great patient 

experience is a team operating with discipline, teamwork, and a commitment to doing the right thing.

Why Join North Pittsburgh Oral Surgery

At NPOS, we believe a strong culture creates exceptional patient care. Our culture is built on teamwork, 

respect, accountability, and a shared commitment to excellence. We invest in our team members and foster 

an environment where individuals feel valued, supported, and empowered to grow professionally.

Requirements

What You’ll Do

•  Oversee the daily operations of the Patient Care Coordinator team, ensuring consistent adherence 

to NPOS standards and service excellence

•  Lead onboarding, training, and ongoing professional development of all front office staff
•  Ensure delivery of exceptional customer service to patients, families, and referring providers at 

every point of interaction

•  Collaborate with Physicians and Clinical Management to align scheduling priorities with operational 

capacity and patient care goals

•  Lead full-cycle recruitment, interviewing, and onboarding of Patient Care Coordinators in 

partnership with the Regional Manager and Clinical Leadership

•  Conduct structured 90-day and annual performance reviews with documented feedback and 

development goals

•  Administer corrective and disciplinary action when necessary, with thorough documentation and 

consistent policy application

•  Build and sustain trusted referral partner relationships, serving as a visible ambassador for the 

practice

•  Manage front office electronic systems, vendor relationships, and routine maintenance coordination
•  Oversee cost-effective procurement of business supplies and equipment, ensuring budget alignment
•  Manage and maintain accurate cosmetic injectable inventory across office locations
•  Coordinate facility repairs and maintenance to ensure a safe, professional patient environment
•  Prepare and deliver operational reports as directed by the Regional Manager
•  Maintain rigorous compliance with OSHA, DEA, HIPAA, and all NPOS policies and procedures
•  Serve as the primary escalation point and daily resource for the front office team, maintaining 

operational continuity

What We’re Looking For (Qualifications)

•  Minimum 1–2 years of supervisory or management experience in a healthcare or medical office 

setting

•  Comprehensive knowledge of front office operations, scheduling systems, and healthcare 

compliance standards

•  Demonstrated success in staff training, coaching, and performance management
•  Proven experience working in direct partnership with physicians and senior organizational 

leadership

•  Exceptional organizational, communication, and leadership capabilities
•  Polished professional presence with an unwavering commitment to patient-centered service 

excellence

Preferred Qualifications

•  Experience in oral surgery, dental specialty, or multi-location healthcare environments
•  High proficiency in practice management software; DSN platform experience strongly preferred
•  Experience managing referral partner relationships and community-level outreach
•  Familiarity with inventory management, vendor coordination, and budget oversight
•  Strong conflict resolution, disciplinary documentation, and employee relations skills

Professional Attributes We Value

•  Confident, composed leadership presence with the ability to earn trust across all levels of the 

organization

•  High level of accountability, ownership, and operational discipline
•  Genuine investment in the growth and success of each team member
•  Solutions-oriented mindset with resilience under pressure
•  Team-first approach with strong cross-functional collaboration skills
•  Commitment to continuous improvement and service excellence
•  Alignment with NPOS values: Do the Right Thing. Reach for Excellence. Achieve Through Teamwork.