JOB DETAILS

Service Coordinator

CompanyKANAWHA SCALES & SYSTEMS LLC
LocationBuford
Work ModeOn Site
PostedJune 11, 2026
About The Company
Kanawha Scales & Systems, LLC. is a world leader in the weighing and automation industries. We not only provide a wide variety of scales, we provide calibrations for a multitude of instruments and scales, superior service, heavy duty scale test equipment, automated truck and rail loadout systems, batching and filling systems, online analyzers, customized industrial solutions, and much more. Since our first automated loadout installation in 1979, KSS now boasts over 240 loadout installations in nine countries on five continents. We design and fabricate both train and truck batch weigh loading systems that can be used at mines, ports, transfer stations and in nearly any application that our customer desires. The systems we design can be operator attended or completely unattended. Our development and production of top quality test equipment has made us a top supplier of test trucks and test units for other service companies and weights & measures agencies throughout the country. To the global mining, mineral processing, power generation, cement, metals, and food industries, we offer a variety of online analyzers to accurately measure the quality and safety of bulk materials. Check out www.kssonlineanalyzers.com. We provide service 24/7, nationwide. Our customers – served both directly and through our nationwide network – are provided web-based reporting and service request capabilities, certified to ISO and NIST standards. Among our industrial automation solutions, drum and tote filling and conveying systems have become a specialty. We offer attended or fully automated systems for shipping or receiving operations, as well as customized solutions. Our service first philosophy, dedication to quality, and technical expertise has allowed KSS to continue to succeed and grow. Today, KSS is a family owned business dedicated to serving the weighing industry through top level customer service, technical expertise, and years of experience.
About the Role

Description

Job Title:

Service Coordinator 

Department/Group

Service- Scales

Reports to:

Branch Manager

Location:

 Varies

Travel Required:

 No

Level/Salary Range:

 

Position Type:

 Full, non-exempt

Job Description

Company Statement: 

Kanawha Scales & Systems, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried-and-true philosophy – take care of our customers and take care of our people. American Equipment was founded in 1969 and serves thousands of customers across a variety of end markets, including light & heavy industrial, automation, mining, public utilities, government, aerospace & defense, and energy.  

 

 

Position Summary:  

The Service Coordinator plays a critical role in supporting our field service operations by scheduling, dispatching, and coordinating service activities for our team of scale technicians. This position ensures that customer requests are handled efficiently, service calls are completed promptly, and all necessary documentation is accurately maintained. The Service Coordinator acts as a liaison between customers, technicians, and internal departments, helping to uphold our commitment to quality service, workplace safety, and customer satisfaction. Strong organizational skills, attention to detail, and effective communication are key to success in this role.

 

 

Responsibilities: 

  • Field all service related phone calls and efficiently schedule technicians to complete all required service work, tasks and preventative maintenance contracts
  • Notify customers in advance to maintain our service schedules
  • Maintain accurate records of service activities, including service requests, work orders, and client communication
  • Allocate service technicians based on skill set, availability and geographic location to optimize service delivery and minimize response time
  • Create jobs and schedule in ERP system to be ready be ready for technicians in the field
  • Ensure proper pricing information is on job tickets so accounts receivable can be invoiced in a timely manner
  • Process completed jobs to invoice customers
  • Request PO’s from customers
  • Order parts as needed
  • Recording keeping, including ISO documentation, service records
  • Track technician expenses
  • Manage call out schedule

 

 

Qualifications: 

Required Skills/Abilities 

  • Strong communication and negotiation skills
  • Attention to Detail
  • Effective Multitasker
  • Organized and able to handle heavy volumes and pressing deadlines
  • Strong computer skills including ERP systems, Word, and Excel

 Education and Experience 

  • High school degree required
  • Ability to work overtime as needed
  • Service-related background

 Work Environment 

  •  Prolonged periods sitting at a desk and working on a computer. 
  • Must be able to lift up to 15 pounds at times. 

 
Position Type and Expected Hours of Work 

This is a full-time position; typical work hours and days are Monday through Friday, 7:00 a.m. to 4 p.m. 

 

 

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

 

Key Skills
SchedulingDispatchingERP SystemsCommunicationNegotiationMultitaskingOrganizationMicrosoft WordMicrosoft ExcelRecord KeepingCustomer ServiceResource Allocation
Categories
AdministrativeCustomer Service & SupportLogisticsTradesManufacturing
Job Information
📋Core Responsibilities
The Service Coordinator is responsible for scheduling and dispatching scale technicians to complete service work and preventative maintenance. They act as a liaison between customers and technicians while managing work orders, invoicing, and ISO documentation.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
151
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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