JOB DETAILS

Account Executive

CompanyFELFEL
LocationZurich
Work ModeOn Site
PostedJune 11, 2026
About The Company
FELFEL is revolutionising how teams eat at work. With our smart fridge solution, we bring fresh, restaurant-quality meals straight to the workplace. Partnering with the best local chefs across Switzerland, our team of Food Scouts creates: - Restaurant quality meals, cooked and delivered fresh - The widest variety of meals — goodbye traditional canteens. - Nutritious options for every time of day — breakfast, lunch, and in-between What's in it for you? Over 1,000 companies across Switzerland already trust FELFEL to streamline employee catering, strengthen company culture, and boost their employer brand. Behind FELFEL is a Swiss family business, backed by 100+ passionate team members in Zurich and Lausanne, and over a decade of experience redefining workplace food. Great food at work, made easy.
About the Role

NICE TO MEET YOU!

IN SHORT

Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Executive (80-100%) in Zurich, you will be at the heart of our customer journey. You will take full ownership of a diverse portfolio, driving client satisfaction, growth, and retention.

YOUR RESPONSIBILITIES

  • Own and manage a large portfolio of clients from post trial engagement to renewal.
  • Build and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfaction and retention.
  • Analyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities.
  • Drive organic growth actively within your segment to maximize account potential and business value.
  • Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively.
  • Contract negotiations, account reviews, and renewal or termination processes.
  • Collaborate cross-functionally with our Acquisition, Product, Operations, and Support teams to ensure a consistent client experience.
  • Provide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes.

WHAT TO EXPECT

YOUR PROFILE

  • 2+ years of professional experience in client success, account management, or a similar customer-facing role.
  • Proven track record of efficiently managing and growing a large, diverse client portfolio.
  • Confident use of CRM tools is necessary
  • Proactive, solution-oriented mindset with a sense of hospitality
  • Excellent interpersonal and communication skills to connect effectively with various stakeholders.
  • Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships.
  • Fluency in German and English 
  • Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
  • Valid work permit or Swiss passport.

YOU WILL BE MEASURED BY

  • Net Revenue Retention (NRR)
  • Churn Rate
  • Portfolio Growth (Cross-sell/Upsell)
  • Client Health Score
  • Customer Satisfaction (CSAT or NPS)

OUR BENEFITS

  • Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
  • Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine
  • 5 weeks holiday per year, as well as the chance to buy an extra week of vacation 
  • Two full weeks of ‘work from anywhere’ per year to bring more variety to your work day
  • We care about your future with an above-mandatory pension fund
  • New parents get 16 or 3 weeks, respectively, of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.
  • We encourage our employees to use public transport by covering your half-fare travelcard
  • Great team events, such as our well-known FELFEL Summer Outing
  • Stay active and healthy with our weekly sports sessions
 
If this sounds like the perfect role for you, please submit your CV & complete documents (references, diplomas) in German or English!

APPLY NOW

ABOUT US

FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. 
With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).
FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York. 
www.felfel.ch

FELFEL VALUES

Key Skills
Relationship ManagementAccount ManagementCRM ToolsContract NegotiationCross-sellingUpsellingChurn PreventionClient RetentionInterpersonal CommunicationStakeholder ManagementGerman FluencyEnglish Fluency
Categories
SalesCustomer Service & SupportFood & BeverageHospitalityManagement & Leadership
Benefits
Free FoodBarista Coffee and Tea5 Weeks HolidayOption to Purchase Extra Vacation WeekWork From Anywhere (Two Weeks Per Year)Above-mandatory Pension FundPaid Parental LeaveChildcare Financial ContributionHalf-fare Travelcard CoverageTeam EventsWeekly Sports Sessions
Job Information
📋Core Responsibilities
Manage a diverse client portfolio from post-trial engagement to renewal, focusing on satisfaction and retention. Drive organic growth through cross-sell and upsell opportunities while collaborating cross-functionally to improve the client experience.
📋Job Type
permanent employee
📊Experience Level
2-5
💼Company Size
175
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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