JOB DETAILS

Customer Service Representative

CompanyOMB Bank
LocationSpringfield
Work ModeOn Site
PostedJune 11, 2026
About The Company
Founded in 1999, OMB Bank is a locally owned community bank with deep roots in Southwest Missouri and the greater Kansas City area. We are committed to delivering exceptional customer service and empowering families, businesses and communities to thrive. Our innovative approach combines traditional banking values with forward-thinking solutions to meet the evolving needs of our customers. Whether it’s personal banking, business services or supporting local growth, we are here to provide the tools and resources you need to succeed. At OMB Bank, we value relationships and prioritize building trust through personalized service and a dedication to excellence. With a focus on community involvement and financial education, we aim to make a lasting positive impact on the places we call home. Member FDIC | Equal Housing Lender
About the Role

Description

  

Customer Service Representative – Part-Time


Job Summary
The Customer Service Representative must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service representative will help individuals with their financial needs, resolve problems, and provide assistance and information regarding products and services by phone or electronic means. The role engages with customers by telephone, online chat, and interactive video.


Primary Location/Schedule: 

· 3050 S. Delaware Ave., Springfield, MO 65804 

· Schedule: Monday – Friday, 12:00 pm - 6:00 pm; Saturdays 9 am – 12:00 pm

· Part-time: 25-28 hours per week average


Position Requirements: 

· High school diploma or equivalent, or combination of education and relevant experience

· A minimum of one year of clerical and customer service experience required

· Excellent customer service and strong communication skills 

· Strong mathematical, problem-solving and computer skills

· Basic knowledge of banking operations preferred 

· Effective multi-tasking and organizational skills

· Willingness to proactively cross-sell bank products & services 


To Apply: 

· Complete an OMB Bank application at https://www.ombbank.com/about/careers

· Contact Human Resources at careers@ombbank.com or 417-869-9000 for more information


Employee Benefits: 

· Excellent work environment where you are appreciated and recognized for your individual efforts and contributions

· Stability with a locally owned community bank that is growing and expanding in the region

· Paid Leave: PTO, Military, Bereavement, and Jury Duty

· Full and partially paid insurance plans: life w/ AD&D, and dental

· Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D

· 100% match of retirement savings (up to plan limit)

· Discounted financial service fees on select OMB products and services

· Plus more


Futures made brighter.  Banking made better

OMB Bank was founded in 1999 with a commitment to excellence in service.  We offer our customers the latest in banking products and services combined with old-fashioned customer service.  We are committed to giving our employees the kindness, courtesy, and professionalism they deserve.  This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.


Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 


EOE/VETERANS/DISABLED       E-VERIFY EMPLOYER 

Key Skills
Customer ServiceCommunication SkillsMathematical SkillsProblem-SolvingComputer SkillsBanking OperationsMulti-taskingOrganizational SkillsCross-selling
Categories
Customer Service & SupportFinance & AccountingAdministrative
Benefits
Paid Time OffMilitary LeaveBereavement LeaveJury Duty LeaveLife InsuranceAD&D InsuranceDental InsuranceVision InsuranceCritical Illness InsuranceAccident InsuranceSupplemental Life InsuranceRetirement Savings MatchDiscounted Financial Service Fees
Job Information
📋Core Responsibilities
The representative will assist customers with financial needs and resolve problems via phone, online chat, and interactive video. They are responsible for providing information on products and services while maintaining the confidentiality of sensitive information.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
152
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
28 hours
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