JOB DETAILS

Butler Associate

CompanyAccorHotel
LocationMumbai
Work ModeOn Site
PostedJune 13, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

Job Description

General Duties

  •  Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
  • Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.
  • Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.
  • Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.
  • Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.
  • To promote in house facilities to guest during stay before giving recommendation for outside of the resort.
  • Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.
  • Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.
  • Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly.
  • Keep all information updated by being aware of everything that is happening in the resort in all sections.
  • Assist with training of other departments whenever it is necessary.
  • To perform any other duty as directed by superior

General Responsibilities

  • Maintain high score on guest satisfaction at all time.

 Responsible for the elaboration and implementation of standards related to SOP and LQA.

  • Schedule and regularly conducts routine inspections of areas under his control.
  • Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal.
  • Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.
  • Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals.
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Guest RelationsConcierge ServicesHospitality ManagementInterdepartmental CoordinationItinerary PlanningQuality AssuranceSOP ImplementationLQA StandardsFacility PromotionInventory ControlStaff TrainingCustomer Satisfaction
    Categories
    HospitalityCustomer Service & SupportManagement & Leadership
    Job Information
    📋Core Responsibilities
    Manage the end-to-end guest experience from reservation to departure, ensuring high satisfaction through personalized service and itinerary management. Coordinate with Housekeeping and Engineering teams to maintain villas in immaculate condition and oversee operational standards.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    98264
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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