JOB DETAILS

Hostess - Third Room

CompanyAccorHotel
LocationMumbai
Work ModeOn Site
PostedJune 13, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

Qualifications

Guest Experience

  • Welcome and greet guests with warmth and professionalism, ensuring a positive first impression.
  • Manage reservations and seating arrangements to optimize guest satisfaction and outlet efficiency.
  • Engage with guests to personalize experiences, answer inquiries, and provide recommendations.
  • Handle guest concerns promptly and professionally to maintain loyalty and satisfaction.

Operational Support

  • Coordinate with service and culinary teams to ensure smooth guest flow and timely service.
  • Maintain cleanliness and organization of the reception and waiting areas.
  • Assist in managing guest lists for special events, banquets, and private dining.
  • Support outlet managers in daily operations and reporting.

Team Collaboration

  • Work closely with F&B staff to deliver seamless service across outlets.
  • Support colleagues during peak hours to ensure efficiency and guest satisfaction.
  • Participate in training programs to enhance hospitality skills and brand knowledge.

Quality & Compliance

  • Uphold hygiene, safety, and sustainability practices in line with hotel policies.
  • Ensure compliance with international hospitality standards.
  • Maintain consistency across Morgans Originals properties while adapting to Roswyn’s unique identity.
  • Job-Category: Food & Beverage
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Guest ExperienceReservation ManagementSeating CoordinationCustomer ServiceCommunication SkillsOperational SupportTeam CollaborationHospitality StandardsConflict ResolutionEvent Management
    Categories
    HospitalityFood & BeverageCustomer Service & Support
    Job Information
    📋Core Responsibilities
    The Hostess is responsible for welcoming guests, managing reservations, and optimizing seating arrangements to ensure a positive first impression. They also coordinate with culinary and service teams to maintain smooth guest flow and operational efficiency.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    98264
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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