NOC TECHNICIAN

JOB PURPOSE: 
Provide proper & prompt support to all CIB Physical connections in branches and Head Offices in order to enable them fulfil their daily work efficiently and smoothly
KEY ACCOUNTABILITIES: 
Description
Technical Duties
1.    Implement and support the physical connection for all branches, Head offices and Data Center.
2.    Provide the proper support for the end users physical problems within the SLA (Service level Agreement) in order to facilitate the work.
3.    Responsible for the physical problem of any communication failure with the ISP’s (Internet Service Provider) 
4.    Proper filing for the transfer documents of assets across the bank premises.
5.    Handle the invoices and paper work with TE (Telecom Egypt) and any other 3rd parties.
6.    Handle the permission of the Hardware entrance and exit permissions.
7.    Sharing in the frequent inspection of the network hardware in the warehouse to segregate usable components versus defected/obsolete components. 
8.    Check frequently the network wiring status of IT rooms across the branches and HOs and make sure that all physical network components and related cabling are always well organized and in a good healthy state.
9.    Focal point in the technical negotiations conducted between the land lords and contractors for implementing new wireless lines in both old and new branches and headquarters.
10.    Participate in the action plans arranged by the premises department for any suggested renovations or new branches preparation.

Policies, Processes and Procedures
11.    Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day management
12.    Follow the day-to-day operations related to own jobs in the IT Infrastructure Management department to ensure continuity of work
Compliance
13.    Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
 

QUALIFICATIONS, EXPERIENCE, & SKILLS: 
Qualifications & Experience
    Technical Diploma or higher institute.
    Minimum 0 - 2 years of experience in physical Communication Technical support.
    Minimum 3 - 6 years of experience for Senior Technician

Skills
    English basics is mandatory
    Good knowledge in Microsoft Tools , 
    Good Knowledge in ISP Physical connection.
    Hard Worker.
    Ability to work under pressure and in weekends and public holidays.