Manager Operations - Singapore Ground Operations

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Manager Operations - Ground Operations

We are looking for an Operations Manager based in Singapore to lead a team of Ground Operations employees and collaborate with internal/external business partners.

Job Description Summary
To effectively manage assigned Operational resources, ensuring that department or operational goals are achieved, and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with enterprise goals and regulatory requirements.

Roles & Responsibilities

• People and Performance Management: Lead, recruit, develop, empower, motivate and manage team performance. Provides guidelines, support and coaching to ensure that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives. As a People Manager, you will be responsible for the employee life cycle of your division including hiring, developing, discipline management and termination.
• Processes and Procedures: Oversee daily operations performance, ensuring shipments are picked up, sorted, and dispatched accurately and on time. Ensures team awareness of current processes and procedures, and relevant Company and regulatory requirements, which may impact the operation or department.
• Takes steps to ensure any changes are implemented: Ensures completion of audit and reviews of existing processes or documentation to ensure appropriate standards and rules are applied. Identifies and investigates anomalies, issues or variance to be addressed and implements corrective actions to ensure compliance and/or create improvements in process and procedures.
• Reporting and Data Management: Arranges completion of accurate and timely reporting across area of responsibility. Provides reports, presentations and relevant information to senior management as required. Ensures the effective development and use of information or record management systems or reporting practices. Monitor KPIs including service quality, transit time, loss & damage, and cost efficiency; take corrective actions where required
• Planning: Plans and schedules resources, including rostering, to ensure department priorities are completed. Communicates targets and goals to the team. Provides updates on progress towards goals for senior management and team. In order to ensure ongoing team capability to deliver both current and future job requirements and to support the growth of the business. Evaluates short/medium term resource requirements.
• Project Management: Oversees team projects/initiatives in order to deliver planned results on time and within budget. Supports the team using project management tools and processes to plan, control and execute various project /programs.
• Continuous Improvement: Continuously seeks to develop and improve the effectiveness and efficiency of the team by applying Quality Driven Management (QDM) principles. Establish a customer-centric culture focused on delivery reliability and service quality
• Budget Management: Manages department/location budget and takes appropriate actions in order to optimize costs and to remain within agreed parameters. May include involvement in vendor management and/or procurement.

Requirements:

• Education: Bachelor’s Degree in any field
• Experience Five (5) years’ experience in logistics/express courier/transport industry, process engineering, industrial engineering or other relevant experiences.
• Valid Class 3/3A Singapore Driving License or ability to immediately convert/obtain a class 3/3A Singapore Driving License
• Data-driven mindset with strong analytical and problem-solving skills
• Strong organizational, time management, and decision-making skills
• Excellent communication and stakeholder management abilities

Work Location:

FedEx South Pacific Hub

90 ALPS Avenue, Airport Logistics Park, Singapore 498746

Job Posting End Date: