Tutoring Assistant, Academic Success Center (Maternity leave cover)

About Nazarbayev University (NU)

Nazarbayev University (NU) is a rapidly developing, research-intensive and Kazakhstan’s flagship university. Established as an autonomous, English-medium university, NU is growing in student enrollment, research activity, and global partnerships. Our programs are benchmarked against leading institutions globally with an increasing number holding prestigious international accreditations. Research infrastructure at the University is internationally competitive and research outputs are improving in quality at an unprecedented pace. For example, in 2026 so far, 81% of our outputs are published in journals ranked in the top quartile and 46% in outlets ranked in the top decile. While our position of 401-500 in the Times Higher rankings is creditable for a 15-year-old university, we are moving apace to secure a position within the top 300 institutions in the coming years. While pursuing excellence, we remain committed to national and regional relevance. Our new institutional strategy sets out our ambitions as a world class university that acts as the engine for national development.

Student Service and Front-Line Support: Provides front-line support to students within the Tutoring Center framework to ensure timely assistance and a positive student experience.

Functions:

1. Serves as the primary point of contact for students visiting the Tutoring Center;
2. Assesses student needs and directs them to appropriate tutoring services or sessions;
3. Provides information on available academic support services;
4. Ensures a welcoming and supportive environment for students.

Scheduling and Operational Coordination: Coordinates daily tutoring operations within established procedures to ensure efficient scheduling and resource utilization.

Functions:

1. Manages appointment scheduling and walk-in queues;
2. Coordinates allocation of tutoring sessions and resources;
3. Maintains order and organization of physical and virtual tutoring spaces;
4. Supports smooth operation of tutoring sessions.

Data Entry and Record Management: Ensures accurate recording and maintenance of tutoring data within institutional systems to support monitoring and reporting processes.

Functions:

1. Records student attendance and session utilization in relevant systems (e.g., SIS);
2. Maintains accurate and up-to-date records of tutoring activities;
3. Collects and inputs student feedback and session data;
4. Ensures data accuracy and completeness.

Administrative and Communication Support: Provides administrative and communication support within ASC processes to ensure coordination and information flow.

Functions:

1. Assists the Tutoring Coordinator with administrative tasks and documentation;
2. Supports internal communication within the tutoring team;
3. Coordinates scheduling updates and notifications for tutors and students;
4. Prepares and maintains routine correspondence and documentation.

Support for Data and Reporting Processes: Supports data-driven processes within ASC frameworks to contribute to evaluation of tutoring effectiveness.

Functions:

1. Provides data inputs to support analytical reports and program evaluation;
2. Ensures timely submission of required data to relevant teams (e.g., Bridging Team);
3. Assists in preparation of basic reports and summaries;
4. Supports data collection processes.

Education requirements (level, field, licenses, professional certifications, etc.):

• Bachelor's degree in Business Administration, Communications, Education, or a related field

Work experience requirements:

1. 1 to 3 years of professional experience in administrative support, customer service, or office coordination
2. Experience within a higher education or academic support environment is highly preferred

Knowledge, skills, and competencies requirements:

1. Proficiency in utilizing scheduling software, CRM systems, and basic database management
2. Strong organizational and time-management skills
3. Strong understanding of the education legislation of the Republic of Kazakhstan

Language requirements:

- Fluency in English, Kazakh, and Russian

Recruitment and selection process
Recruitment and selection at Nazarbayev University include the following process: preliminary selection based on experience and qualifications, assessments (e.g. technical skills/capabilities, aptitude, personality, work samples, in-basket exercises, and informal interviews), and motivation.

Formal interviews form the final stage of the selection process.
They are typically based on organizational values and behaviors and conducted in English.
You are encouraged to share your views and values  to identify how they fit into  Nazarbayev University core values

Recruitment and selection process
Recruitment and selection at Nazarbayev University include the following process: preliminary selection based on experience and qualifications, assessments (e.g. technical skills/capabilities, aptitude, personality, work samples, in-basket exercises, and informal interviews), and motivation.

Formal interviews form the final stage of the selection process.
They are typically based on organizational values and behaviors and conducted in English.
You are encouraged to share your views and values  to identify how they fit into  Nazarbayev University core values