JOB DETAILS
L1 Support (m/f/d)
CompanyBoardwise
LocationHamburg
Work ModeOn Site
PostedJune 15, 2026
About The Company
We are dedicated to providing companies and executives with the highest quality solutions, tools, education, research, late-breaking news, and advisory support in corporate governance available for governance needs around the globe. We work with all forms of companies and organizations, including private and public corporations and associations, non-profit organizations, and executives and teams with a passion for better governance practices.
We offer our services both directly and to members of its Boardwise program. Our members receive additional services and favorable rates for services. We manage our Boardwise program in strategic cooperation with our expert worldwide partners, including Deloitte, PWC, Marcum, Board Prospects, illumeo, The United Nations Institue for Training and Research, DLA Piper, Pillsbury, Spencer Stuart, Boyden, Tenent, Compensia, Decision Institute., Watermark, Hamlin Harkins, Ltd., Protiviti, and CFOs2Go. In addition, Boardwise has active affiliations with major international universities and governance associations dedicated to governance improvement.
We bring to our members the highest, more advanced resources available to help with any governance challenges you may face. We commit to providing you the highest level of governance service and support in the world!
We encourage you to visit our site to learn more, call our office to ask questions, or schedule an appointment to discuss how we can assist you with a tailored plan to meet your needs.
About the Role
Your mission
- First point of contact for customer inquiries
- Clear, friendly, and structured communication with customers
- Analysis and resolution of incoming customer support tickets
- Support with questions regarding software configuration
- Identification of issues and collection of relevant technical information
- Recognizing when escalation to Level 2 support or the Product team is required
- Structured documentation of issues and solutions
- Ensuring high customer satisfaction through timely communication
Your profile
- Excellent communication and problem-solving skills
- Customer-oriented and structured way of working
- Strong troubleshooting mindset – passion for identifying root causes
- Ability to work both independently and as part of a team
- German at native or fluent level
- Good English skills
Nice to have (not required):
- Basic understanding of web applications
- Basic knowledge of M365, APIs, and HTTP status codes
- Experience with software configuration and Identity & Access Management
- General awareness of security best practices (passwords, phishing, secure device usage)
Why us?
- 100% remote work and full flexibility over your schedule
- A transparent, trust-based culture in an international SaaS scale-up
- Modern tools, data-driven processes, and fast decision-making
- 2–3 offsites and workshops per year for strategy, connection, and team spirit
- High level of autonomy and clear development paths
- The opportunity to actively shape a fast-growing SaaS company
- Steep learning curve in customer success, onboarding, software processes & content creation
- Close collaboration with our Customer Success and Product teams
- Flexible working hours
Please send your application to Jasper.Schiffer@boardwise.io
About us
Boardwise was founded in 2019 within Axel Springer with the mission to digitize and simplify boardroom operations. What began as an internal project has since evolved into a fast-growing independent SaaS company led by an experienced founding team with a strong background in startups and enterprise software.We help leadership teams and board offices of large organisations manage meetings and decision-making more efficiently, securely, and transparently. Our enterprise-grade solution is trusted by major organisations – including more than 30 % of DAX-listed companies, such as E.ON, BAYER, VW Financial Services, and ProSiebenSat.1.
At Boardwise, we’re not just building software – we’re redefining how high-level decisions are made in modern organisations. As a remote-first company with an international team, we offer real ownership, fast learning curves, and the opportunity to make an impact in a meaningful space.
Key Skills
Customer SupportTechnical TroubleshootingSoftware ConfigurationTicket AnalysisCommunication SkillsProblem-SolvingGerman FluencyEnglish ProficiencyWeb ApplicationsM365APIsHTTP Status CodesIdentity & Access ManagementSecurity Best PracticesDocumentationCustomer Success
Categories
Customer Service & SupportTechnologySoftware
Benefits
100% Remote WorkFlexible ScheduleTransparent Trust-Based CultureOffsites And WorkshopsHigh Level Of AutonomyClear Development PathsFlexible Working Hours
Job Information
📋Core Responsibilities
Act as the first point of contact for customer inquiries, analyzing and resolving support tickets regarding software configuration. Responsible for documenting issues and escalating complex technical problems to Level 2 support or the Product team.
📋Job Type
permanent employee
📊Experience Level
2-5
💼Company Size
4
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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