Residential Lawn Service Manager

Description

Please note that you will be servicing Austin and surrounding areas.

Residing within that radius would be necessary.

Exciting Opportunity: Join Our Team as a Residential Lawn Service Manager!

Salary: up to $60k based on experience + Revenu Bonus

Schedule: Monday - Saturday, occassional Sundays* as well

Hours: start to finish job, so depends on last job completed

Required: 3–5 years of residential lawn maintenance management experience.

At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families.

How You'll Make an Impact:

As ABC’s Residential Lawn Service Manager, you will perform service duties, supervises and coordinates the activities of our Land Maintenance Specialists. Oversees all services provided by Specialists in the department and ensures proper completion of scheduled work. Ensures customer satisfaction by making sure that the service contract is followed and services are completed accordingly. A Service Manager has the opportunity to make a difference in his employees’ productivity and employment satisfaction by guiding them and providing supports that will help develop the full professional potential of every individual employee.

Requirements

What You'll Bring:

• Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
• To apply for this position, you must have 3-5 years experience of residential lawn maintenance management experience 
• Experience in a leading position and demonstrated ability in motivating groups is preferred. Must be able to communicate with members at all levels of the organization and customers. Ability to forecast work seasons and personnel needs.
• Detail oriented with the ability to organize department work flow and create solutions for production and administrative problems.
• Dependable and self-motivated with desire to work year-round. High school diploma or GED is desired.
• Ability to use and navigate electronic tablet/phone, etc. Computer skills; basic knowledge of Microsoft word and excel.  
• Ability to stand and walk for long periods of time in extreme temperatures including outdoors. Repetitive lifting, twisting, pulling, pushing and carry up to 50 lbs. may be required.
• Ability to handle and climb a 10 feet ladder. Some travel may be required.

What We Offer:

• Comprehensive benefits package including health, dental, vision, and life insurance.
• 401(k) with company matching.
• Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
• Additional compensation opportunities through our Lead Now Program.
• Company clubs, outings, and paid training and development opportunities.
• Tuition reimbursement and educational scholarships for employees, and family members.
• Wellness program including a gym membership and a company vehicle with gas card.

What You'll Do:  

• All Service Managers must have complete knowledge of how to perform the primary responsibilities of the Land Maintenance Specialist job.
• Our Service Managers make recommendations to improve operations, sets goals, plans; coordinates work flow to achieve the goals set by the company and the department.
• Responds to customer service complaints by phone, email, or meets with customer in person, answers troubleshooting calls, resolves problems that are of a complex nature and follows through until a resolution has been reached.
• Responsible for department personnel interviews and the hiring of any potential hires.
• Retrieves and reviews QA inspection reports. Corrects improper techniques to improve efficiency of the Specialist’s work. Plans and recommends proper solutions to resolve persistent land maintenance problems.
• Prepares write ups, counsels employees and plays an important part in the specialist’s development, coaching, training and separations. Responsible for seeking counsel before taking adverse action against an employee.
• Approves time sheets and PTO request on a timely manner. Ensures all commission sheets for all employees are clear of mistakes and submits to payroll for process.
• Makes vehicles ready for new hires or transfers, monitors drive cams, drives with new employees to different work sites to grade the readiness of the new employee. Reinforces proper techniques if necessary.
• Effectively manages employee conflict, resolves work problems or assists employees in solving work problem. Escalates the matter to upper Management or HR for employee resolution when necessary.
• Takes inventory and plans for future demand and replacement of equipment.
• Remains knowledgeable regarding company policies and procedures and communicates these to employees. Seeks counsel of employment law when necessary.
• Responsible for assigning all equipment to new hires and accounting of all returned equipment when an employee leaves.
• Enforces all safety regulations and company policies and procedures. Initiates or suggests plans to motivate employees to achieve goals.
• Responsible for reporting unusual or extraordinary circumstances regarding the property of our customers.
• Responsible for maintain the required property uniform and insuring a professional appearance and attitude for all service personnel at all times.
• Other duties as assigned.

Join Our Dynamic Team:

Are you ready to dive into a rewarding career with ABC Home & Commercial Services? We're not just a company; we're a vibrant family, and we're seeking a dedicated  Residential Lawn Service Manager to join our team in Austin, TX. If you're passionate about overseeing lawn maintenance, thrive on providing exceptional customer service, and want to elevate your career, we want to hear from you!

ABC is an Equal Opportunity Employer.

Please note that if an offer is extended, we conduct the following pre-employment screenings: drug screen, physical exam, physical performance evaluation (PPE), E-Verify (I-9), comprehensive criminal background check, and a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver’s license with an issue date of at least five years prior to the date of application.  Because of our commercial auto insurance requirements, candidates must have a minimum of five consecutive (current and most recent) years of verifiable good driving history. This requirement applies only to the most recent five years of driving history, not total lifetime driving experience. Any DWI/DUI within the past four years may impact eligibility for employment and may result in withdrawal of a conditional offer.

*As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.