JOB DETAILS

HVAC Dispatcher

CompanyComfort First Heating & Cooling LLC
LocationSanford
Work ModeOn Site
PostedJune 18, 2026
About The Company
Since our founding, Comfort First Heating and Cooling, Inc. has focused on providing the best possible services to our customers with honesty and hard work. We give honest estimates, make meaningful repairs, and provide quality solutions to make sure you’re well taken-care of. We do not make use of hidden costs or fees, and all of our estimates are provided in writing. All of our technicians are EPA-certified, in addition to having many years of professional service.
About the Role

Description

(This is not a remote position)


HVAC Dispatcher Key Duties and Responsibilities:

· Answer incoming service calls and schedule appointments promptly

· Dispatch technicians to jobs based on skills, availability, and location

· Provide customers with scheduling updates, delays, and job status information

· Support technicians throughout the day with job details and clear communication

· Monitor routes and workloads to maximize efficiency and productivity

· Collaborate with service managers to resolve scheduling conflicts and prioritize urgent calls

· Maintain accurate service records, work orders and documentation in company systems

· Assist with administrative tasks such as billing, invoicing, and reporting when needed


HVAC Dispatcher Qualifications:

· Previous experience in dispatching, scheduling, or customer service (HVAC or home services preferred)

· Strong organizational and multitasking skills with attention to detail

· Excellent verbal communication and customer service skills

· Ability to stay calm and solutions-oriented in fast-paced or urgent situations

· Comfortable using dispatch or scheduling software and general computer systems

· Team-oriented mindset with the ability to collaborate effectively


Dispatcher Benefits:

  • PTO (Paid Time Off)
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • 401(k)
  • 401(k) matching


The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Requirements

HVAC Dispatcher Requirements

  • At least 18 years of age 
  • Ability to pass background check
  • High school diploma or equivalent
  • Authorized to work in the US for any employer
Key Skills
DispatchingSchedulingCustomer ServiceMultitaskingVerbal CommunicationOrganizationConflict ResolutionBillingInvoicingReportingRoute MonitoringComputer Literacy
Categories
Customer Service & SupportTradesAdministrativeLogistics
Benefits
Pto (Paid Time Off)Health InsuranceDental InsuranceVision Insurance401(k)401(k) Matching
Job Information
📋Core Responsibilities
The HVAC Dispatcher is responsible for answering service calls, scheduling appointments, and dispatching technicians based on skill and location. They also monitor workloads to maximize efficiency and maintain accurate service records and documentation.
📋Job Type
full time
💰Salary Range
$15 - $18
📊Experience Level
2-5
💼Company Size
16
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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