Data Manager

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary 

Hope the Mission's ability to serve people experiencing homelessness depends not just on having good programs — it depends on being able to prove it. To funders, to partners, and to the communities we serve. Data is how that proof happens. The Data Manager makes sure that data is accurate, trustworthy, and actually useful across the entire program department.

Reporting to the Director of Data & Evaluation, the Data Manager leads a team of Data Coordinators and quality assurance staff. They oversee data management, analysis, contract compliance, and HMIS systems. This role requires both technical skill and leadership ability — analyzing complex data sets, setting and enforcing quality standards, training staff, and turning findings into clear recommendations that program leaders can act on. The Data Manager works across all program areas to make sure participant records, funder reports, and compliance documents consistently meet the highest standard of accuracy.

When data systems work the way they should, programs can spot gaps, make adjustments, and show their impact. The Data Manager builds and maintains the systems that make all of that possible — and in doing so, directly supports Hope the Mission's ability to keep growing the services that change people's lives.

Primary Duties and Responsibilities 

Data Management & Analysis

• Collect, manage, and analyze program data using statistical techniques; maintain systems that optimize data quality and efficiency

• Develop and implement data management policies and procedures in collaboration with leadership

• Track outcomes and monitor progress against established program goals

• Analyze program data to identify service strengths, gaps, and trends

• Assist leadership in identifying and resolving data errors

• Develop processes for new databases as additional contracts are secured

Reporting

• Design and produce regular reports tailored to varied audiences including program staff, board members, funders, and donors

• Develop and submit funder deliverables and compliance reports accurately and on time

• Review data reports submitted by supervisees for accuracy before distribution

HMIS & Compliance

• Manage HMIS user access and ensure adherence to all HMIS policies and procedures

• Conduct ongoing client file review and reconciliation in HMIS

• Conduct spontaneous internal audits across all program sites to ensure contract compliance

• Identify missing or incomplete documents required by contract for each client file

• Summarize audit findings and patterns by program site; maintain an internal tracker of audited files

• Develop and update monitoring checklists aligned with contract requirements

• Support contract monitoring visits by compiling required documents and data in collaboration with leadership

• Conduct file reviews for clients enrolled in non-government-funded programs as needed

• Ensure all programs comply with HIPAA regulations and confidentiality standards

• Maintain and communicate compliance standards and expectations to all program staff

Training & Technical Assistance

• Develop and deliver data training presentations for staff at all levels

• Provide ongoing technical assistance to ensure staff meet documentation requirements

• Disseminate updates related to data standards, documentation requirements, and system changes

Staff Supervision & Leadership

• Directly supervise a team of Data Coordinators and data quality assurance staff

• Hire, train, coach, and develop direct reports

• Facilitate collaborative meetings with data coordinators, service staff, and management to review KPIs, data integrity, and performance

• Provide recommendations on process improvement and data compliance to program leadership

• Perform other duties as assigned

Skills & Competencies

• Proficiency in quantitative and qualitative data analysis, data systems, and data visualization

• Working knowledge of HIPAA, the California Confidentiality of Medical Information Act (CMIA), and ADA standards

• Strong analytical thinking, creative problem-solving, and project management skills

• Proficient in Microsoft Office Suite, including Word, Excel, Access, and PowerPoint

• Excellent written and verbal communication skills; able to present data clearly to varied audiences at all organizational levels

• Highly collaborative; able to work effectively across teams and departments

• Exceptional organizational skills and attention to detail

Qualifications 

• Bachelor’s degree in psychology, social work, public administration, human services, statistics, or other closely related field required; Master’s in Data Science, Statistics, Public Administration or related field preferred

• 2 years of experience in program evaluation, reporting, or data management

• 1 year of experience with data systems such as HMIS, Exym, and Lightning Step  or similar data bases 

Mandatory Requirements

• Background Screening – Employment is contingent upon the successful completion of  background checks as required per worksite.

• Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.

• Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record (meeting criteria of HTM’s commercial insurance), a CA drivers license, and proof of vehicle insurance coverage.

• Legal Eligibility to Work – Maintain proof of legal authorization to work in the US.

• Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.

• Must have reliable transportation.

Physical, Demands, Environmental Conditions, Equipment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend,  squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as  files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with  hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with  the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative  and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of  the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings  that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; various office machines. Complete all required forms in personal writing. 

Work Environment

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure or in crisis intervention. . 

EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training. 

HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.