JOB DETAILS

Customer Experience Ambassador

CompanyGlobe Group
LocationPhilippines
Work ModeOn Site
PostedJune 18, 2026
About The Company
Globe is a leading full-service telecommunications company in the Philippines and publicly listed in the PSE with the stock symbol GLO. The company serves the telecommunications and technology needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connectivity, internet and managed services. It has major interests in financial technology, digital marketing solutions, venture capital funding for startups, and virtual healthcare. In 2019, Globe became a signatory to the United Nations Global Compact, committing to implement universal sustainability principles. Its principals are Ayala Corporation and Singtel, acknowledged industry leaders in the country and in the region. VISION We see a Philippines where Families'​ dreams come true, Businesses flourish, and the Nation is admired. MISSION To do our part, we create Wonderful Experiences for people to have choices, Overcome Challenges, and discover new ways to Enjoy Life. OUR VALUES We put our customers first. We value People & together we make the difference. We act with integrity. We care like an owner. We keep things simple. We move Fast, We are Better Everyday.
About the Role

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Responsible for creating a positive and memorable experience for Globe customers by providing assistance, recommendations, on best Globe products and services to meet their needs and/or resolving their issues.

> Assists  customers’ journey in using digital channels via face to face digital user assistance or education 

> Attends to sales and service needs of customers

> Approves and processes sales and services applications and transactions in the system

> Processes payment for bills, purchases, and other transactions

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Key Skills
Customer ExperienceDigital User AssistanceSalesCustomer ServiceTransaction ProcessingPayment ProcessingProduct RecommendationIssue Resolution
Categories
Customer Service & SupportSalesRetail
Job Information
📋Core Responsibilities
The role focuses on creating positive customer experiences by providing product recommendations and resolving issues. Responsibilities include assisting customers with digital channels and processing sales and payment transactions.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
14841
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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