JOB DETAILS

Customer Service Rep - Jurong East (MNX)

CompanyUPS
LocationSingapore
Work ModeOn Site
PostedJuly 6, 2026
About The Company
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re almost 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok. Facebook: www.facebook.com/ups Instagram: www.instagram.com/ups/ Twitter: www.twitter.com/ups TikTok: UPS YouTube: www.youtube.com/ups Website https://about.ups.com/ The UPS Foundation’s social impact report: https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html Career Site upsjobs.com
About the Role

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Responsibilities:

  • Keep the pulse of customer satisfaction

  • Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers

  • Work with internal/external customers to create an exceptional customer service experience

  • Manage account/customer expectations

  • Work with internal and external customers for Corrective and Preventative Actions

  • Help craft and create KPI customer specific reporting and scorecards

  • Build and maintain rapport with customers to fulfill their requirements

  • Process Stock In/Out in SAP

  • Work with internal customers on process improvements 

  • Help craft account SOPs and Work Instructions

  • Assist in distribution and operations as needed

  • Ensure daily customer services and operations of both Air/Sea Import & Export requirements are met and executed in a timely manner.

Requirements:

  • Minimum GCE ‘O’/'N' Level qualification

  • 2 years’ experience in handling Air and Sea operations with a focus on Customer Service

  • Meticulous and accurate with a positive attitude and able to multi-task

  • Good team player who can work independently with minimum supervision

  • Customer oriented with excellent interpersonal and communications skills

  • Proficient in both written and spoken English

  • Willing to work offsite in customer's site in Jurong.


Employee Type:
 

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Key Skills
Customer ServiceAir and Sea OperationsSAPKPI ReportingAccount ManagementInterpersonal CommunicationMulti-taskingProcess ImprovementSOP CreationLogistics Operations
Categories
Customer Service & SupportLogisticsTransportationAdministrative
Job Information
📋Core Responsibilities
Manage customer inquiries and expectations while serving as the primary point of contact to ensure an exceptional service experience. Handle Air/Sea import and export operations, including SAP stock processing and the creation of KPI reports and SOPs.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
181774
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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