JOB DETAILS

HVAC Service Manager

CompanyAAA Service Plumbing, Heating, Electric
LocationGolden
Work ModeOn Site
PostedJuly 7, 2026
About The Company
Respect The key to success at AAA Service is respect. Respect for ourselves, our co-workers and our customers. When we send someone to your home, they must excel in customer service, and technical capabilities and have a pleasant personality. That’s why we interview over 70 people before we find someone we will hire. When you are concerned enough to use the best, AAA Service has been serving the Denver area since 1983. Believe it or not, we still have customers from our very first year of business! Originally a small operation, the company has grown significantly over the decades. By 1992, AAA had expanded to three trucks, and it has continued to grow every year. Currently, AAA boasts over 100 technicians and trucks working not only in the greater Denver metro area but now also in our new location in Fort Collins, CO. Founded in 1983 and acquired by Flint Group in 2020, this new partnership marks a dynamic chapter in our history allowing us to support our community better. The AAA Guarantee We promise each and every AAA employee will do their very best to help each customer have a positive and successful resolution to the issue in their home. PC.0000585
About the Role

Description

Ready to lead a high-performing team with Colorado's premier home service company? AAA Service Plumbing, Heating & Electric is seeking an experienced HVAC Service Manager to lead, coach, and develop our service team while driving exceptional customer experiences, operational excellence, and continued growth. This is an opportunity to make a lasting impact with a company that invests in its people and promotes from within.


What’s in it for you?

  • Competitive pay - base salary of $110,000-$120,000 plus monthly and annual bonus incentives!
  • Get paid weekly, every Friday is payday!
  • Medical premiums including dental, vision and life insurance for you AND your family.
  • Company vehicle and gas card.
  • Company Matched 401K.
  • Paid holidays in addition to accrued time off.
  • Ongoing technical and developmental training to further your career.

Responsibilities

  • Lead, coach, and develop a team of residential HVAC Service Technicians to achieve performance and customer satisfaction goals. 
  • Monitor and drive key performance indicators, including revenue, average ticket, conversion rate, maintenance agreement sales, callbacks, and customer satisfaction. 
  • Conduct regular ride-alongs, one-on-one coaching, and performance reviews to improve technician skills and results. 
  • Oversee daily scheduling, workflow, and resource allocation to maximize efficiency and profitability. 
  • Ensure technicians deliver exceptional customer service while identifying opportunities to provide homeowners with additional solutions. 
  • Collaborate with dispatch, customer service, sales, and installation teams to ensure seamless operations and an outstanding customer experience. 
  • Recruit, interview, onboard, and retain top HVAC talent while fostering a positive, accountable team culture. 
  • Review service reports, job quality, and operational metrics to identify opportunities for continuous improvement. 
  • Resolve escalated customer concerns promptly and professionally. 
  • Ensure compliance with company policies, safety standards, manufacturer guidelines, and applicable codes. 
  • Develop and implement training programs to improve technical knowledge, sales performance, and leadership development. 
  • Manage department performance to achieve revenue, profitability, and operational goals while supporting company growth.
  • Other managerial duties as assigned.

Requirements

What you’ll bring: 

  • Business operations experience strongly preferred.
  • Possess the ability to inspire both personal and professional growth in our team members.
  • Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
  • Proficiency using a computer and Microsoft Office applications (Excel - Word - PowerPoint).
  • Must have good selling skills.
  • Ability to provide unparalleled customer satisfaction.
  • Ability to drive team performance to achieve all business goals and objectives.
Key Skills
Team LeadershipCoachingPerformance ManagementKPI MonitoringOperational ExcellenceCustomer ServiceRecruitmentSchedulingResource AllocationSales SkillsMicrosoft OfficeConflict Resolution
Categories
Management & LeadershipTradesCustomer Service & SupportConstructionSales
Benefits
Medical InsuranceDental InsuranceVision InsuranceLife InsuranceCompany VehicleGas Card401k MatchingPaid HolidaysAccrued Time OffTechnical And Developmental Training
Job Information
📋Core Responsibilities
Lead and develop a team of residential HVAC service technicians to achieve performance and customer satisfaction goals. Oversee daily scheduling, workflow, and operational metrics to drive revenue and profitability.
📋Job Type
full time
💰Salary Range
$110,000 - $120,000
📊Experience Level
5-10
💼Company Size
63
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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