Concessions Manager

Description

General Description

The Concessions Manager is responsible for managing the entire Airport Concessions program at the Hollywood Burbank Airport. Oversees all existing concessions agreements, including Food & Beverage, Retail, Distributed Antenna System (DAS) Wi-Fi, Advertising, and other concessions. Delivers established revenue targets and positions the Airport as a market leader through trendsetting concepts, premium offerings, technology modernization, and a customer-first strategy. Develops a strategy that reflects the Airport’s unique passenger mix, ensuring that concessions offerings meet the needs of diverse traveler profiles, while maintaining a consistently excellent customer experience. 

Requirements

Reports to:  Director, Business & Properties

Status:  Exempt

Schedule: 9/80 (every other Friday off)

General Description

The Concessions Manager is responsible for managing the entire Airport Concessions program at the Hollywood Burbank Airport. Oversees all existing concessions agreements, including Food & Beverage, Retail, Distributed Antenna System (DAS) Wi-Fi, Advertising, and other concessions. Delivers established revenue targets and positions the Airport as a market leader through trendsetting concepts, premium offerings, technology modernization, and a customer-first strategy. Develops a strategy that reflects the Airport’s unique passenger mix, ensuring that concessions offerings meet the needs of diverse traveler profiles, while maintaining a consistently excellent customer experience. 

Essential Job Functions

Typical Tasks

• Provide daily oversight and management of the Airport’s four major concessionaires, including Food & Beverage, Retail, DAS Wi-Fi, and Advertising.
• Provide daily oversight and management of ancillary concessions, including ATMs, luggage carts, vending machines, and brochure displays.
• Conduct periodic auditing of concessions programs to ensure compliance with all contractual requirements, including pricing, branding, tenant improvements, and customer experience.
• Develop and maintain relationships with concessions personnel and other airport stakeholders.
• Coordinate with the Director of Business & Properties and Authority Legal Counsel regarding contract negotiations and enforcement.
• Collaborate with airport staff on special events and customer experience related programs.
• Perform other duties as assigned.

Minimum Qualifications

Employment Standards:

• Graduation from an accredited college or university with a bachelor’s degree in a related field (Business, Finance, Hospitality, Retail, Real Estate, Aviation) 5 years of related experience, and a minimum of 2 years of supervisory experience, or;
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position, such as those listed above.

License and Special Requirements:

• Possession of a valid California Driver’s license.
• Obtain and maintain security clearance as required by TSA regulations.

Supplemental Information

Knowledge of:

• Best practices in the management of a dynamic concessions program.
• Software systems related to property management.
• Budget development, revenue forecasting, and development of rates and charges.
• Computer hardware and software at an advanced level, including Microsoft Office and other complex programs.

Ability to:

• Interpret and enforce complex concessions contracts with varying terms on revenue guarantees, product pricing, and auditing requirements.
• Negotiate complex agreements with a variety of concessionaires with diverse requirements.
• Work in a fast-paced, dynamic environment to meet the expectations of the airport’s customer base.
• Communicate clearly, concisely, and effectively, both verbally and in writing, on complex topics of a general or technical nature.
• Make presentations to airport tenants, stakeholders, and at Airport Authority Commission meetings.
• Must be dependable, show initiative, be attentive to detail, and be able to make sound decisions with confidence. 
• Prepare written reports, including complex and technical information.

Interested candidates may apply by clicking the link below and completing the online assessments:

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