JOB DETAILS

Operations Manager

CompanyLucky Lincoln Gaming LLC
LocationChicago
Work ModeOn Site
PostedJuly 10, 2026
About The Company
Are you interested in working for the 5th Largest terminal operator in Illinois? If so, check out the opportunities Lucky Lincoln Gaming offers! Founded in 2013, Lucky Lincoln Gaming, LLC is a licensed Video Gaming Terminal Operator in Illinois. We provide exceptional service to our clients and customers. Our expertise and experience have enabled us to become a successful company ranking in the top Terminal Operators in Illinois in terms of average profit per location for operators in excess of 100 locations. As Lucky Lincoln Gaming, LLC continues to grow, we will be building out the infrastructure for several other entities in different industries including, Lucky Bet Sport Wagering, Midwest Real-Estate, and several new concepts in the retail and food/beverage space. We’re disrupting the industry with innovation! We are pioneers and innovators of our industry. We have swag. We have pride. We own our responsibilities and wake up every morning ready to be better than we were the day before. This is an adventure that has no limits. Why not jump on board? People are the most important ingredient at Lucky Lincoln Gaming. Each team member makes an impact on our business and we share a genuine entrepreneurial spirit and relentless drive to always raise the bar. Together, we nurture a deep sense of community in our organization with a true passion and love for what we do. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About the Role

Description

 

Lucky Lincoln is the 5th largest Route Gaming Terminal Operator in Illinois, with $100M+ in annual revenue and a mission to become the largest. As we shift to a regional district model, Operations Managers are the frontline leaders who keep our routes running smoothly, reliably, and profitably. This is a hands-on role for someone who thrives on discipline, accountability, and fast-paced field work. 


THE ROLE 


As an Operations Manager, you will own the day-to-day operational performance of a defined route within a geographical district. You’ll lead a team of technicians, ensure equipment uptime, protect cash integrity, and maintain strong relationships with location owners. You’ll be the operator who ensures every site in your area runs smoothly, consistently, and up to Lucky Lincoln standards. 

You’ll report to a District Manager and play a key role in service quality, revenue protection, and customer satisfaction. 


KEY ACCOUNTABILITIES 

  • Lead, train, and hold accountable a team of 4–10 technicians 
  • Maintain vault accuracy, cash integrity, and route-wide cash reconciliation 
  • Oversee schedules, route assignments, and technician efficiency 
  • Equipment performance and management: Repairs, Swaps/Transfers, Regulatory compliance  
  • Ensure rapid service response times and equipment reliability 
  • Uphold location-level operational standards across the region 
  • Build strong partnerships with location owners to support retention 
  • Track route KPIs and use data to drive performance improvements 
  • Support the District Manager with insights, problem-solving, and operational execution 

Requirements

 WHO YOU ARE 

  • 5+ years in operations, field service, route management, or warehouse leadership 
  • Experienced in leading hourly teams with clear accountability 
  • Strong operational instincts — you know how to run a tight route 
  • Comfortable with cash handling and accuracy under pressure 
  • Mechanically curious and able to guide techs through troubleshooting 
  • Calm under pressure and decisive in the field 
  • Strong communicator who builds trust with both teams and partners 
  • Gaming or regulated industry experience is a plus 
  • Able to obtain IGB credentials 
Key Skills
Operations ManagementField Service ManagementTeam LeadershipCash HandlingRoute OptimizationEquipment MaintenanceKPI TrackingRegulatory ComplianceCustomer Relationship ManagementTroubleshootingPersonnel TrainingResource Scheduling
Categories
Management & LeadershipLogisticsTradesCustomer Service & Support
Job Information
📋Core Responsibilities
The Operations Manager oversees the daily performance of a geographical route, leading a team of technicians to ensure equipment uptime and cash integrity. They are responsible for maintaining high service quality, protecting revenue, and building strong partnerships with location owners.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
59
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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