Hotel Maintenance Engineer

Description

Position Summary

The Maintenance Engineer plays an important role in caring for and maintaining MacArthur Place Hotel & Spa, ensuring the property remains safe, functional, and welcoming for our guests, team members, and community. This position performs preventative maintenance, repairs, inspections, troubleshooting, and special projects while supporting the high standards of quality and service expected in a luxury hospitality environment.

The Maintenance Engineer helps maintain reliable building systems and equipment, preserve the beauty and integrity of the property, and contribute to an exceptional guest experience. This role requires strong hands-on skills across multiple trades, effective troubleshooting abilities, and the ability to complete quality work safely, efficiently, and independently while working closely with the maintenance team.

Essential Responsibilities

• Perform preventative maintenance and repairs throughout the hotel, including guest rooms, public areas, restaurants, spa facilities, back-of-house areas, and exterior property spaces.
• Inspect, troubleshoot, and maintain building systems, equipment, and property infrastructure within the scope of training, experience, qualifications, and applicable regulations.
• Perform general maintenance repairs involving plumbing, electrical systems, HVAC, mechanical systems, and general building maintenance within the scope of training, qualifications, and applicable regulations while following required safety procedures and applicable codes.
• Complete routine maintenance tasks including filter changes, lubrication, inspections, equipment testing, belt adjustments, and minor component replacements.
• Support pool and spa operations, including inspections, cleaning, equipment maintenance, and water systems support in accordance with training, certification requirements, and applicable safety standards.
• Respond to maintenance requests promptly while minimizing disruption to guests and operations.
• Use LIMBLE, ALICE (property dependent), and other maintenance systems to document work orders, repairs, and preventative maintenance activities.
• Communicate maintenance needs, equipment concerns, and project updates with the Director of Maintenance and leadership team.
• Support affiliated hotels, wineries, restaurants, and properties as needed based on business needs.
• Assist with special projects, renovations, vendor coordination, and other operational needs as assigned.

Specialized Skills & Support

The Maintenance Engineer performs work within their training, experience, and qualifications. Specialized repairs, advanced diagnostics, regulated work, major equipment repairs, or tasks requiring additional expertise, licensing, or technical support will be completed with the guidance of the Director of Maintenance, Assistant Director of Maintenance, or approved vendors and contractors.

Guest Service & Safety Expectations

• Provide professional, courteous, and timely service to guests, team members, vendors, and company representatives. 
• Report safety, security and service recovery concerns promptly and escalate issues appropriately.
• Maintain guest privacy and professionalism when working in occupied areas.
• Follow company and state safety standards, OSHA guidelines, PPE requirements, and Lock-Out/Tag-Out procedures.
• Maintain clean, organized work areas and properly care for tools and equipment.
• Follow company policies regarding time and attendance, meal and rest breaks, uniforms, grooming standards, and workplace conduct while maintaining a professional appearance and representing the company positively. 
• Demonstrate the Company’s Five Pillars: Safety, Quality, Courtesy, Efficiency, and Excellence.

Qualifications

Required

• Minimum three (3) years of maintenance, facilities, construction, engineering, or related trade experience.
• Working knowledge of electrical, plumbing, HVAC, mechanical systems, carpentry, and general building maintenance.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Ability to safely operate hand tools, power tools, ladders, equipment, and maintenance machinery.
• Ability to work independently while following direction, procedures, and priorities established by maintenance leadership.
• Strong communication skills, professionalism, teamwork, and a guest-service mindset.

Preferred

• Vocational or technical training.
• Experience in hotel, resort, luxury hospitality, commercial, industrial, or winery environments.
• HVAC or EPA Section 608 Certification.
• OSHA 10/30 certification.
• Certified Pool Operator (CPO) certification.
• Experience with LIMBLE, ALICE, or other CMMS platforms.

Schedule Requirements

• Ability to work flexible schedules, including weekends, holidays, evenings, and rotating shifts based on business needs.
• Ability to participate in emergency response or on-call assignments as required by operational needs.

Physical Requirements

The essential functions of this position require the ability to perform the duties and responsibilities described below, with or without reasonable accommodation:

• Perform physical tasks required for maintenance work, including standing, walking, bending, kneeling, climbing, reaching, and working overhead.
• Safely climb stairs, ladders, and orchard ladders and work at heights.
• Lift and carry up to 40 pounds regularly and assist with heavier materials or equipment as needed.
• Work indoors and outdoors in varying weather conditions.
• Work safely around tools, equipment, chemicals, electrical components, noise, dust, and other maintenance-related environments.

Other Duties

This job description is intended to provide an overview of the position and is not an exhaustive list of duties or responsibilities. The Maintenance Engineer may be required to support multiple departments, schedules, and business needs as required. Additional responsibilities may be assigned to support hotel operations, affiliated properties, wineries, and special events.

About MacArthur Place

Originally a historic estate, MacArthur Place has evolved into Sonoma’s premier luxury resort, featuring 69 elegantly designed rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. Our dedicated team is passionate about delivering unforgettable guest experiences while fostering a culture of excellence, diversity, and inclusivity.

Equal Employment Opportunity

MacArthur Place Hotel & Spa is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities and reasonable accommodations in accordance with applicable laws and strive to foster an environment where every team member feels valued, respected, and empowered to succeed.