JOB DETAILS

Manager - Operations.Trade Operations-Exports

CompanyMashreq
LocationBengaluru
Work ModeRemote
PostedJuly 13, 2026
About The Company
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query. Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
About the Role

Job Purpose - The incumbent will be responsible for end to end management of Exports as well as related sub products and communications as per Bank’s internal policies, SOP’s and ICC guidelines wherever applicable and ensuring that risk and control measures are duly followed and are adequate. The coverage will be all the areas of Trade Finance for various business segments

Key Result Areas - Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, Risk Participation.

  • Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with International Practices and ICC Publications/OPM/APPM/Local Rules and Regulations.

  • Ensure all procedures that are developed comply with Bank Policy and Guidelines.

  • Review customer complaints and take immediate action to satisfy them.

  • Ensure MBOs achieved on time. 

  • Exercise due diligence in checking applications particularly for Priority Customers, High value transactions, request for Back to back Letters of Credit/ Red clause letter of credit.

  • Ensure SLA adherence. All processing should be as per SOP/OPM’s and UCP/ISBP as applicable and approved as Product Program. Charges recovery to be as per the extant guidelines.

  • Perform sanction checking of relevant parties in documents, checks related to TBML

  • Handle Commodity Trade Operations documents

  • Ensure no unattended reconciliation entries pending in Nostro or Internal accounts on daily basis.

  • Ensure cross skilling for entire team in at least 2 more products.

 

Decision Making Authority & Responsibility - Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.

  • Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.

  • Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results

  • Immediately escalates any error/customer complaints/service defect/issues raised by counter party and ensures recording in appropriate system.

  • Shares responsibility with his/her seniors.

  • Must be a Team player and Managing 15-20 people Teams.

 

Knowledge, Skills and Experience - Graduate with thorough and in depth understanding of Trade Finance products and functions.

  • CDCS/CITF/CTFP certified

  • Thorough understanding of Swift, Trade Finance and Financial Operating Systems.

  • General Banking knowledge.

  • A Minimum of 9-12 years’ experience in Trade Finance.

  • Strong Communications and interpersonal skills.

  • Proficiency in MS Office (Word/Excel/PPT)

  • Attentive to details, strong analytical skills and interpersonal skills

  • Able to work under pressure, excellent organizational skills and good team player.

Key Skills
Trade FinanceExport FinanceDocument CheckingLetter Of CreditRisk ParticipationSwiftTBML CheckingCommodity Trade OperationsNostro ReconciliationTeam ManagementAnalytical SkillsInterpersonal SkillsMS OfficeComplianceSLA AdherenceRCSA Analysis
Categories
Finance & AccountingManagement & LeadershipLogistics
Job Information
📋Core Responsibilities
Responsible for the end-to-end management of export operations and related trade finance products in compliance with bank policies and ICC guidelines. This includes managing a team of 15-20 people, providing expert consultation to customers, and ensuring risk and control measures are followed.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
8701
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page