Route Dispatcher

Description

The Role: Dispatcher/Installation Coordinator

Who You Are:

You are a skilled, organized dispatcher experienced in routing skilled technicians. You ensure that all customer scheduling and installation requirements are completed in a timely manner in an assigned territory of commercial/business accounts. You'll review the technician schedules, determine the scope of each project, communicate promptly and proactively with customers, schedule labor resources, and monitor the completion of jobs in you assigned territory. You will be part of a supportive team with leadership who care and work to set you up for success.

Who We Are:

Established in 1989 and a five-time winner of DFW Top Workplaces in 2020-2024, Kings III is a growing, dynamic company. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You’ll Do:

• Manage labor resources and expenditures for installation and service calls in your assigned territory.
• Identify needs regarding training/development for the technicians in your assigned territory and provide routine feedback to managers of staff performance.
• Monitor and update current and past sales to ensure proper management of all installation and service request in your assigned territory.
• Assist with forecasting installations with daily, weekly, and monthly reporting as required.
• Ensure optimal Field Operation schedules to achieve service quality and technician efficiency in their assigned territory.
• Adhere to Kings III Core Values, policies, and procedures. Maintain compliance with all applicable regulatory requirements.
• Ensure effective communication channels are maintained with all appropriate areas of the business.
• Provide phone support of incoming/outgoing calls for service and installation appointments and basic troubleshooting.
• Complete all other duties as assigned by your manager.

What You'll Bring:

• High school diploma or equivalent
• At least 1 year of customer service experience
• At least 1 year of scheduling experience of remote field personnel preferred, but not required
• Knowledge of the Alarm/Emergency Phone or Elevator industry preferred, but not required
• Understanding of resource planning requirements in a dynamic environment
• Experience with Microsoft Office applications
• Strong problem solving and ability to recognize challenges and take the appropriate steps to proactively address the issues
• Strong project management skills, ability to deliver targets within specified budgets and timelines
• Performance management skills ensuring technicians schedules achieve full potential
• Strong attention to detail
• Strong customer service skills
• Good dispute and resolution handling skills to manage customer requests and/or complaints effectively and proactively
• Influencing and motivational skills to work with field labor resources for optimal performance

What We Do:

Our mission statement is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.

What’s in it for you:

• Medical insurance with 1 HSA and 2 PPO plan options
• Dental, vision, life, short- and long-term disability insurance
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work life balance (a must!)
• Team building, company events, attendance at our annual meeting and fun night, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.