JOB DETAILS

Marketing Operation & Omni channel Manager

CompanyAmgen
LocationTokyo
Work ModeOn Site
PostedJuly 17, 2026
About The Company
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We helped establish the biotechnology industry, and we remain on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. Our investment in research and development has yielded a robust pipeline that builds on our existing portfolio of medicines to treat cancer, heart disease, osteoporosis, inflammatory diseases and rare diseases. Amgen is one of 30 companies comprising the Dow Jones Industrial Average®, and part of the Nasdaq-100 Index®. In 2024, Amgen was named one of the “World’s Most Innovative Companies” by Fast Company and one of “America’s Best Large Employers” by Forbes. For more information, visit Amgen.com and follow us on X, LinkedIn, Instagram, TikTok, YouTube and Threads. 🔗 Community Guidelines: https://wwwext.amgen.com/community-guidelines 🔗Global Privacy Statement Directory: www.amgen.com/dp Special Advisory: Please be cautious of scam recruitment offers claiming to be from Amgen. Such scams may come from various sources, including fake websites and/or unsolicited emails and seek to obtain personal data or payment from victims by offering jobs that do not exist. Please be advised that Amgen would never ask for payment to progress a job application. When in doubt, please check to see if the position in question is posted on this website before applying. Additionally, please report any suspicious recruiting activity to https://complaint.ic3.gov/ and thank you for your assistance.
About the Role

Career Category

Marketing

Job Description

Main purpose of Job & Responsibility:

Majorly support brand team for marketing campaign operation and omnichannel strategy & execution through digital touch points.

<< Omni channel Campaign Operation Management >>

  • Collaborate with JAPAC / Global team and take the leadership in Japan to launch the global customer experience base campaign framework.
    Incl. developing campaign design process & toolkit.  
  • Provide advice / consultation for commercial stakeholders on how to leverage marketing automation platforms & service such as Salesforce Marketing Cloud, VEEVA Sales CRM, into the campaign planning process.
  • Coordinate between brand team (Oncology TA), agency, Global Service Center for omnichannel campaign execution. 
  • Support brand team for contents tagging and KPI design & tracking for campaign performance measurement.

<< Omni Channel strategy planning & Excellence>>

  • Develop digital channel strategy and align with global / local brand strategy.
  • Provide guidance / excellence on omni channel execution base on the research of industry trends or case study from other affiliates.

<< Team Management / Project Management >>

  • Facilitate workshop / meeting with commercial stakeholders (local and global) for business discussion / training.
  • Manage project and service delivered by external biz partners / vendors and Global Service Center support team.
  • Budget control incl. team’s OPEX forecasting & execution.

Desired Skills

  • Strong leadership, collaborating, and influencing skills with a demonstrated ability to achieve goals and results in a highly matrixed environment.
  • Good capability and high flexibility of dealing with uncertainty.
  • Solid understanding of (at least one of) the CRM / digital marketing platform (for example, Veeva, SFMC, CMS, etc,.)
  • Has knowledge of omnichannel campaign journey design & operation (incl. tracking and performance evaluation).
  • Good at documentation/presentation, experience facilitating conversations and driving decisions between cross-function organization.
  • Strong consultative problem-solving skills.
  • Able to manage and take the ownership of multiple tasks independently.
  • Language: Japanese (native level) & English fluency, both oral and written communications are required

Qualifications

  • Experience in digital marketing/SFE (Sales Force Effectiveness) for minimum of 3 years in pharmaceutical company in Japan
  • Basic knowledge or certification of digital service (incl. marketing platform automation, data flow, service integration with 3rd party vendor) 
  • Bachelor’s or master’s degree of university , Better to have Master / Certification of Business Administration

.
Key Skills
Omnichannel StrategyMarketing AutomationSalesforce Marketing CloudVeeva CRMProject ManagementStakeholder ManagementKPI DesignDigital Channel StrategyBudget ControlConsultative Problem SolvingJapanese FluencyEnglish Fluency
Categories
MarketingHealthcareManagement & LeadershipData & Analytics
Job Information
📋Core Responsibilities
Lead the execution of omnichannel marketing campaigns and digital touchpoint strategies for the brand team in Japan. Coordinate between global teams, agencies, and commercial stakeholders to optimize customer experience and track performance KPIs.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
41010
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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