JOB DETAILS

Customer Service

CompanyCentral National Bank
LocationWaco
Work ModeOn Site
PostedJuly 21, 2026
About The Company
Since 1884, Central National Bank has been serving the Midwest with quality financial advice and solutions that help make our customers and the communities we serve successful. We look forward to helping you achieve your financial goals. CNB is a family-owned bank with locations in 24 Kansas and Nebraska communities. During that time, Central National Bank has grown from having one location in Junction City, Kansas, to become one of the state's strongest banks. This growth has allowed Central National Bank to provide a wide array of valuable products and services that are delivered with leading technology, such as mobile banking and online banking. Best of all, these convenient channels are combined with personal, local solutions from community-minded bankers. Our Mission Every individual in Central National Bank is entrusted with the responsibility of providing superior financial products and services that result in making our customers, the communities we serve, and our company successful. We Love Where We Live! At Central National Bank we find our employees engaged in the communities they live in. In fact, there’s so many that we can’t possibly list all of the organizations they are involved in on one page, so here’s the top five: United Way, March of Dimes, American Cancer Society, American Heart Association, and Scouts of America. As a dedicated supporter of United Way, Central National Bank strives to have 100% participation in the annual campaign drive. Would you like to join our team? Visit our Careers Page (https://www.centralnational.com/careers) to view current job opportunities! Member FDIC Equal Housing Lender EOE M/F/D/V
About the Role

Description

Central National Bank’s customer service representatives are responsible for assisting personal and commercial customers with many of their banking needs, but primarily in their usage of the bank’s electronic services. An intimate understanding of how these products work and the ways in which customers use them is crucial in providing “service that customers recognize to be superior to service provided by our competitors.”


This position could be part-time (20-25 hours per week) or full-time (40 hours per week).

Requirements

Skills and Qualifications

  • Exceptional customer service skills
  • Strong interpersonal and communication skills (both verbal and written)
  • A positive attitude and friendly disposition
  • Patience in working with customers who may not be proficient in their use of technology
  • Ability to multi-task
  • Proficiency in Microsoft Word, Excel, and Outlook

Customer Service Responsibilities

  • Respond to customer inquiries via phone, email, text and chat
  • Take wire transfer instructions from customers
  • Provide technical assistance and troubleshooting for the bank’s electronic services: CentraNet, CentraNet Manager, Mobile App, Bill Pay, Bank to Bank Transfers, eStatements, eNotices, Payment Portal, and Text Banking
  • Update customer contact information (address, phone number, and email address)
  • Set up customers with CentraNet Online Banking, Mobile Deposit, and Bank-to-Bank Transfers
  • Add/remove accounts to CentraNet and Mobile Deposit
  • Upon request, provide customers with copies of statements and temporary activity statements
  • Transfer funds and provide balance information to customers
  • Place stop payments on checks and ACH transactions
  • Place travel notes on debit cards
  • Take loan payments over the phone
  • Upon request, raise Debit Card limits, Mobile Deposit limits, and Bank-to-Bank Transfer limits
  • Answer questions about customers’ debit card transactions, unblock cards (due to fraud block) and cancel/re-issue lost/stolen cards.
  • Place check and deposit slip orders for customers
  • Answer phone calls that come through the switchboard and fill in at receptionist desk when needed
  • Complete tasks and applications that customers submit online

Central National Bank offers a competitive benefits package with includes, health, dental, vision, 401K, life insurance, employee assistance program, and PTO for all full-time employees.


Central National Bank is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.

Key Skills
Customer ServiceInterpersonal CommunicationWritten CommunicationMulti-taskingMicrosoft WordMicrosoft ExcelMicrosoft OutlookTechnical TroubleshootingElectronic Banking ServicesPhone Etiquette
Categories
Customer Service & SupportFinance & AccountingAdministrative
Benefits
Health InsuranceDental InsuranceVision Insurance401kLife InsuranceEmployee Assistance ProgramPaid Time Off
Job Information
📋Core Responsibilities
Assist personal and commercial customers with banking needs, focusing heavily on technical support for electronic services. Handle administrative tasks such as wire transfers, fund transfers, and managing customer account information.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
324
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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