JOB DETAILS

Youth Support Specialist

CompanyNew Directions Youth & Family Services
LocationTown of Lancaster
Work ModeOn Site
PostedJuly 21, 2026
About The Company
New Directions helps Western New York youth and families in crisis with vital, life-changing services. We provide preventive & community-based programs, educational services, residential campuses, group homes, traditional & therapeutic foster care and adoption. Our life-changing treatment plans establish an effective therapeutic relationship, capitalize on strengths, build character, and provide the necessary skills for adulthood. We've come a long way over the last 135 years since our origins as the Wyndham Lawn Home for Children in Lockport, New York and the Randolph Children's Home in Randolph, New York.
About the Role

Description

Job Title: Youth Support Specialist

Department: Agency Operated Boarding Home (AOBH)


POSITION SUMMARY

Provides guidance & support to the youth in a community-based AOBH.

Department

New Directions Youth & Family Services’ Residential Services program provides 24/7 care for youth in need of consistency, safety, and support. Staff create therapeutic, trauma-informed environments that help young people learn, grow, and prepare for long-term success.


Agency

New Directions Youth & Family Services is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.


Benefits

New Directions offers a competitive benefits package to support employees:

  • Medical, dental, and life insurance
  • 401k with up to 3% agency match
  • 120 hours of paid time off in the first year, plus 13 agency holidays
  • Consistent schedule for full-time employees; flexible scheduling available for on-call staff
  • $250 bonus after 6 months of employment
  • Opportunities for professional development and advancement
  • Join a company where over 30% of staff have been with us for 10+ years

Compensation

$19.00 – $20.00 per hour in the first year, with guaranteed raises for full-time positions.


Hours/Schedule

  • Full-Time: Consistent schedule


Professional Development Opportunities

Youth Support Specialists receive extensive training, including Therapeutic Crisis Intervention (TCI), First Aid/CPR, and ongoing in-service learning. Staff participate in supervision and professional development activities to maintain a high level of expertise and support in working with youth.


Position Specific Duties/Responsibilities

1. Awakens children each morning and ensures youth are dressed, fed, and ready for school or other activity.

2. Gives instructions to youth regarding desirable health and personal habits.

3. Plans and leads recreational activities and participates or instructs youth in games.

4. Provides unit residents with direction and discipline according to unit and agency policies and procedures, and rules and regulations of NYSOCFS.

5. Makes minor repairs to clothing.

6. Escorts youth to designated activities.

7. Performs housekeeping duties in youth living area. Supervises housekeeping activities of other workers in assigned section of institution.

8. Provides supervision of youth on living unit according to individual needs as determined by Program Coordinator and Manager. 9. Works cooperatively as an employee of the agency and a member of unit treatment team to maintain therapeutic milieu and actively contributes to Living Unit design.

10. Is available to residents for crisis intervention, assistance in decision making, life space counseling, fosters a holistic system approach to treatment, etc.

11. Delivers or assists in provision of independent living skills training.

12. Interacts in a manner consistent with NYSDSS Regulation #1441.19 Appropriate Custodial Conduct in order to be an appropriate role model.

13. Provides additional coverage on unit as needed in order to assure a proper staff ratio is maintained at alltimes.

14. Maintains unit recording procedures and completes other paperwork as required by agency, living unit, andNYSOCFS.

15. Interacts with and is available to families of youth, sets appropriate limits as determined by supervisor, agency and procedures. 16. Encourages academic achievement by supervising homework, being supportive, etc.

17. Assists in carrying out medical directives, treatment and instructions from Health Services.

18. Designs and facilitates daily unit groups.

19. Maintains Therapeutic Crisis Intervention Certification and First Aid/CPR Training as provided by Agency.

20. Attends all mandatory in-service training, team meetings, and regularly attends and participates in supervision meetings. Attends other treatment-oriented training, seminars and workshops as appropriate to broaden and strengthen child care skills. 

21. All duties as assigned by supervisor.

Requirements

SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS


Minimum Education and/or Professional Qualifications/Skills

• Bachelor’s degree preferred

• High School Diploma/GED

• One to two years related experience and/or training; or Equivalent combination of education and experience


Special – Personal Skills, Qualities, Aptitudes and Physical Requirements

New Directions Youth & Family Services, Inc is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions.

1. Ability to work and interact effectively with youth, families, staff and community contacts from a variety of cultural and ethnic backgrounds.

2. Ability to accept supervision and perform as part of a team.

3. Ability to be flexible and adapt to change.

4. Ability to interface with people (groups and individuals) and communicate within various mediums (logbooks, E-mail, telephone). 5. Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy.

6. Ability to pass annual physical for Category 3 job classification in accordance with New Directions Employee Health policy.

7. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.

Key Skills
Crisis InterventionTrauma-Informed CareLife Space CounselingIndependent Living Skills TrainingBehavioral ManagementCase DocumentationFirst Aid/CPRInterpersonal CommunicationTeam CollaborationCultural CompetencyYouth MentorshipConflict Resolution
Categories
Social ServicesHealthcareEducationSecurity & Safety
Benefits
Medical insuranceDental insuranceLife insurance401k with up to 3% agency match120 hours of paid time off in the first year13 agency holidaysConsistent schedule for full-time employeesFlexible scheduling for on-call staff$250 bonus after 6 months of employmentProfessional development and advancement opportunities
Job Information
📋Core Responsibilities
Provide guidance, support, and 24/7 care for youth in a community-based boarding home to foster a therapeutic and safe environment. Responsibilities include supervising daily activities, facilitating unit groups, and implementing crisis intervention and independent living skills training.
📋Job Type
full time
💰Salary Range
$20 - $21
📊Experience Level
0-2
💼Company Size
273
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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