JOB DETAILS

Guest Services Agent

CompanyAccorHotel
LocationAuckland
Work ModeOn Site
PostedJuly 21, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

As a Guest Services Agent, your primary responsibilities will include:

  • Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
  • Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
  • Build strong relationships with guests, recognising returning visitors and delivering personalised service whenever possible.
  • Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

  • Proven reception exposure and experience is an advantage
  • Exceptional attention to detail and a nature that successfully connects with all guests
  • The right to work in New Zealand
  • Opera Cloud knowledge is an advantage, but not necessary.
  • Be able to work a rotating roster across 7-days including weekends and public holidays 
  • Excellent spoken English

Additional Information

Why join Mövenpick Hotel with Accor? 
Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

  • Learn your Way & Typsy - Access to our Accor Academy so you can Earn while you Learn!
  • Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
  • Dry Cleaning of Uniform
  • Diverse and inclusive work culture
  • Accor's Parental Leave Scheme
  • Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Part-Time
    • Key Skills
    Guest RelationsReception ManagementCheck-in/Check-outAttention to DetailCommunication SkillsOpera CloudCustomer ServiceMultitasking
    Categories
    HospitalityCustomer Service & SupportAdministrative
    Benefits
    Access to Accor AcademyDiscounted Food & BeverageDiscounted Accommodation WorldwideDry Cleaning of UniformParental Leave SchemeEmployee Assistance Program
    Job Information
    📋Core Responsibilities
    Manage guest check-ins, check-outs, and transactions while providing professional and personalized service. Collaborate across hotel departments to ensure a high-quality guest experience from arrival to departure.
    📋Job Type
    part time
    📊Experience Level
    0-2
    💼Company Size
    100836
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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