JOB DETAILS

Customer Care Representative (CCR)

CompanyWireNut Home Services
LocationColorado Springs
Work ModeOn Site
PostedJuly 22, 2026
About The Company
WireNut Home Services is a local family owned business and have been in business since 2004 - growing each and every year. We hire the best professional Electricians, Plumbers and HVAC technicians. We believe that the best companies are built by having the best people on our team. Our team has earned over 60,000 happy reviews and a record 10 BBB Excellence in Customer Service Awards. In addition, we have won the Gazette's Best Work Places, 7 years in a row! Our call center takes thousands of calls from customers all along the Front Range to fix their HVAC, Plumbing, and Electrical systems. We have never had a layoff and require no overnight travel. We are looking for people that want to grow with us our record setting service!
About the Role

Description

Are you ready to join our award winning highly successful family?

Your deep passion, relentless drive, and following our core values and mission will allow you to achieve high performance success. We separate ourselves by being at the forefront of future leading technologies in the home services market.

Core values: family, care and grow

Mission: we enrich lives through trust in the trades. 


Who we are:  

Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year. 


What You’ll Do 

As a Customer Care Representative

  • Taking inbound calls for current and new customers
  • Making outbound calls to current customers with service plans
  • Schedule appointments for incoming service calls
  • Schedule maintenance appointments for WireNut Home Service service plan members
  • Pitch and sell memberships to non-members


Basic Requirements (Required Skills/ Experience):  

  • Customer service experience
  • Phone skills
  • Scheduling skills
  • Ability to pass a background check and drug screening
  • Outgoing personality
  • Adaptability to constantly changing business needs and additional responsibilities

 

Compensation: Averaging $21.00 - 27.00/hour (base starting at $21.00/hour)

Compensation based on performance measured in metrics on weekly scorecards  


Benefits: 

  • Competitive Compensation – Paid Weekly 
  • Comprehensive Medical, Dental, and Vision Insurance  
  • PTO AND Sick time package  
  • 401(k) Plans  
  • Paid Holidays (Office Closed)   
  • Life Insurance 
  • Legal Shield  
  • Disability 

Perks: 

  • Work Vehicle
  • Provided Uniforms and WireNut gear!
  • Company sponsored events
  • Quarterly banquets
  • Fun off-site events
  • Company contests, and more!

Job Type: Full-Time  M-F shift of 9am-6pm

Must be able to work one Saturday per month. Saturday shift of 8am-4:30pm

Key Skills
Customer ServicePhone SkillsSchedulingSalesAdaptabilityCommunication
Categories
Customer Service & SupportSalesTradesAdministrative
Benefits
Competitive CompensationMedical InsuranceDental InsuranceVision InsurancePTOSick Time401(k) PlansPaid HolidaysLife InsuranceLegal ShieldDisabilityWork VehicleUniformsCompany Sponsored EventsQuarterly BanquetsOff-site EventsCompany Contests
Job Information
📋Core Responsibilities
Handle inbound and outbound calls to schedule service and maintenance appointments for customers. Pitch and sell service memberships to non-members to drive company growth.
📋Job Type
full time
💰Salary Range
$21 - $27
📊Experience Level
0-2
💼Company Size
45
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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