JOB DETAILS

Customer Success Manager (German Speaking)

CompanyGraswald
LocationUnited Kingdom
Work ModeRemote
PostedJuly 24, 2026
About The Company
Graswald AI is your all-in-one product visuals creation suite, designed to replace physical fashion photography for brands & online retailers. Create high-quality product & on-model images for your PDP's and campaigns—all within one AI-powered, fully digital pipeline. Save costs, increase time-to-market and personalise content at scale.
About the Role

Your mission

  • Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact
  • Lead structured onboarding to get new clients live quickly and drive early adoption
  • Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities
  • Proactively monitor account signals to identify churn risks early and take action before issues escalate
  • Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value
  • Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction
  • Contribute to scalable CS processes, playbooks, and resources as we grow
  • Support in creative processes using AI tools and the Adobe Suite

Your profile

  • 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency
  • A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands
  • Experience using Adobe Photoshop
  • Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities
  • Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball
  • A problem-solver who takes ownership and doesn't wait to be told what to do
  • Fluency in German is highly valued, fluency in English is a requirement
  • Experience in or genuine enthusiasm for fashion, retail, or creative industries

Why us?

  • Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work
  • Be at the frontier of AI-driven content creation
  • Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up
  • Competitive compensation
  • A small, high-functioning team that moves fast
  • Backed by leading investors
  • A remote-first culture
Key Skills
Customer SuccessAccount ManagementB2B SaaSCustomer OnboardingChurn MitigationUpsellingAdobe PhotoshopStakeholder ManagementGerman FluencyEnglish FluencyProduct AdoptionStrategic Account Management
Categories
Customer Service & SupportSalesSoftwareCreative & MediaRetail
Benefits
Competitive compensationRemote-first culture
Job Information
📋Core Responsibilities
Manage post-sales relationships for 15-20 large fashion brands, focusing on onboarding, health tracking, and churn prevention. Identify expansion opportunities and synthesize customer feedback to influence product direction.
📋Job Type
permanent employee
📊Experience Level
2-5
💼Company Size
34
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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