JOB DETAILS
FMS Service Coordinator
CompanyACCRA Management Group LLC
LocationMinnetonka
Work ModeRemote
PostedJuly 28, 2026
About The Company
For over 30 years, Accra has improved the lives of Minnesotans by providing individualized homecare services to people with disabilities and older adults, most of whom are Medicaid enrollees. Accra serves individuals across all counties throughout Minnesota. Accra offers a client-centered model that provides a self-directed approach to service delivery for children, adolescents and adults with disabilities, and chronic diseases who require assistance with activities of daily living and personal care in the home. To learn more, visit www.accrahomecare.org.
About the Role
Description
At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home.
We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work.
Why Work at Accra?
Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future:
- Work/Life Balance: Schedules designed to help you thrive.
- Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering.
- Mental Health Support: Free wellbeing programs.
- Smart Financial Options: HSA & FSA plans to help you plan ahead.
- Secure Your Future: 401(k) retirement plan to invest in tomorrow.
- Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees.
- Professional Development: Training and growth opportunities to advance your career.
About This Role:
The Service Coordinator is responsible for completing the intake process, educating clients and their representatives. Managing a full caseload of clients with high level of customer service.
Requirements
Job Requirements:
- Minimum one year experience working with individuals with developmental and/or intellectual disabilities.
- Bachelor’s degree in human services or related field preferred.
- Experience working with Waivered Services and/or PCA is a plus.
- Ability to organize and prioritize.
- Ability to handle numerous tasks simultaneously while maintaining strong attention to detail.
- Maintain a high standard of professional courtesy, flexibility, confidentiality while working in a fast-paced office environment, independently and as a team member.
- Advanced skills in the use of office technology, including MS Office Suite with advanced skills in Word Excel and Outlook
- Must pass a background study with the Minnesota Department of Human Services.
Key Skills
Customer serviceCase managementIntake processOrganizationPrioritizationAttention to detailCommunicationMicrosoft Office SuiteWordExcelOutlookTime management
Categories
Social ServicesHealthcareCustomer Service & SupportAdministrative
Benefits
Medical insuranceDental insuranceVision insurance401(k) retirement planHSA planFSA planPaid time offMental health supportProfessional development
Job Information
📋Core Responsibilities
The Service Coordinator manages a full caseload of clients and facilitates the intake process. They are responsible for educating clients and their representatives while maintaining high standards of customer service.
📋Job Type
full time
💰Salary Range
$24 - $29
📊Experience Level
0-2
💼Company Size
2034
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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