Description

Lane Manager / Service Advisor

Toyota of Fort Walton Beach

Toyota of Fort Walton Beach is looking for an experienced, driven Lane Manager / Service Advisor to join our Service Department leadership team.

This is a working manager position. You will actively write service customers and build your own business while also leading and developing a portion of our Service Advisor team. We are looking for someone who can lead from the front, set the standard for customer service and performance, and help take our team to the next level.

What You'll Do

• Actively write service customers and manage your own customer workload
• Lead and manage approximately half of the Service Advisor team
• Assist with advisor scheduling and daily lane coverage
• Train, coach, and develop Service Advisors
• Help advisors improve sales, customer communication, follow-up, and overall performance
• Monitor team performance and hold advisors accountable to expectations
• Handle customer escalations and assist with difficult situations
• Help maintain an organized, efficient, high-energy service drive
• Work closely with Service and Parts leadership to improve the overall customer experience
• Identify opportunities for individual and team growth
• Lead by example and help create a culture of accountability, teamwork, and continuous improvement

What We're Looking For

We are looking for someone with strong automotive service experience and proven leadership ability. The right candidate understands that great leadership happens on the lane, alongside the team—not from behind a desk.

Ideal candidates will have:

• Previous automotive Service Advisor experience
• Leadership, team lead, or management experience preferred
• Strong sales and customer service skills
• Excellent communication and conflict-resolution skills
• Ability to coach, train, motivate, and hold a team accountable
• Strong organizational and time-management skills
• Ability to perform in a fast-paced, high-volume service environment
• CDK experience is a plus
• Xtime experience is a plus
• Dealership experience strongly preferred

The Right Person

We're looking for a leader who can also produce. Someone who enjoys writing customers, developing people, solving problems, and creating an exceptional customer experience.

You should be competitive, accountable, organized, and comfortable having difficult conversations when necessary. Most importantly, you should want to help build a team that continues to improve every day.

If you're an experienced Service Advisor ready for the next step in your career—or an experienced Lane Manager who still enjoys working directly with customers—we'd like to hear from you.

Apply today to join the Service Department at Toyota of Fort Walton Beach.

Requirements

Lane Manager / Service Advisor

Toyota of Fort Walton Beach

Toyota of Fort Walton Beach is looking for an experienced, driven Lane Manager / Service Advisor to join our Service Department leadership team.

This is a working manager position. You will actively write service customers and build your own business while also leading and developing a portion of our Service Advisor team. We are looking for someone who can lead from the front, set the standard for customer service and performance, and help take our team to the next level.

What You'll Do

• Actively write service customers and manage your own customer workload
• Lead and manage approximately half of the Service Advisor team
• Assist with advisor scheduling and daily lane coverage
• Train, coach, and develop Service Advisors
• Help advisors improve sales, customer communication, follow-up, and overall performance
• Monitor team performance and hold advisors accountable to expectations
• Handle customer escalations and assist with difficult situations
• Help maintain an organized, efficient, high-energy service drive
• Work closely with Service and Parts leadership to improve the overall customer experience
• Identify opportunities for individual and team growth
• Lead by example and help create a culture of accountability, teamwork, and continuous improvement

What We're Looking For

We are looking for someone with strong automotive service experience and proven leadership ability. The right candidate understands that great leadership happens on the lane, alongside the team—not from behind a desk.

Ideal candidates will have:

• Previous automotive Service Advisor experience
• Leadership, team lead, or management experience preferred
• Strong sales and customer service skills
• Excellent communication and conflict-resolution skills
• Ability to coach, train, motivate, and hold a team accountable
• Strong organizational and time-management skills
• Ability to perform in a fast-paced, high-volume service environment
• CDK experience is a plus
• Xtime experience is a plus
• Dealership experience strongly preferred

The Right Person

We're looking for a leader who can also produce. Someone who enjoys writing customers, developing people, solving problems, and creating an exceptional customer experience.

You should be competitive, accountable, organized, and comfortable having difficult conversations when necessary. Most importantly, you should want to help build a team that continues to improve every day.

If you're an experienced Service Advisor ready for the next step in your career—or an experienced Lane Manager who still enjoys working directly with customers—we'd like to hear from you.

Apply today to join the Service Department at Toyota of Fort Walton Beach.