JOB DETAILS
Senior Operations Manager
CompanyVXI Global Solutions
LocationAngeles City
Work ModeOn Site
PostedJuly 29, 2026
About The Company
About VXI Global Solutions
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000+ employees in 43 locations in North America, Asia, Europe, and the Caribbean.
VXI delivers omnichannel and multilingual support, revenue generation, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands.
VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines.
For more information, visit www.vxi.com.
Contact Us: marketing@vxi.com
Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
About the Role
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
- Manages daily call center operations and reviews and analyzes reports, records and data to ensure that all quality, efficiency and productivity standards/targets are met.
- Coaches and develops employees to promote an understanding of the company culture, policies, procedures and goals.
- Plans and monitors budget objectives to meet and exceed corporate economic objectives.
- Forecasts and evaluates sales trends to identify and address project needs
- Directs and confers with employees to obtain information required for planning activities to facilitate successful implementation and execution of new processes and/or commitments.
- Directs the work of others, resolves problems, prepares schedules and sets deadlines to ensure timely completion of work. Establishes priorities, set goals, and delegate in an appropriate manner to meet and exceed business goals and objectives.
- Promote an environment that ensures collaboration within all workgroups. Network with internal and external customers on a regular basis; cascades confidential and delicate information in a strategic and appropriate manner.
- Develops staff by monitoring, recognizing and developing their progress and performance. Communicate the value and role of staff, while providing them with a solid role model.
- Makes hiring decisions.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Key Skills
Call center operationsData analysisBudget managementStaff developmentPerformance managementStrategic planningProcess implementationTeam leadershipForecastingConflict resolutionHiringCommunicationQuality assuranceProductivity managementCollaboration
Categories
Management & LeadershipCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Senior Operations Manager oversees daily call center operations, ensuring quality, efficiency, and productivity targets are met. They are responsible for coaching staff, managing budgets, and implementing new processes to achieve corporate objectives.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
23022
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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