Transporter Onboarding Support Representative

Description

About Us:

RunBuggy is the most technically advanced automotive logistics platform on the market. Period.

Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.

RunBuggy’s end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.

Since launching in 2019, RunBuggy has grown to over 190 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.

We’re not just building a better logistics platform - we’re redefining the future of automotive transportation.

About the Role:
The Transporter Onboarding Support Representative is responsible for supporting transporters through the onboarding and early account lifecycle. 

Candidates must be located in commuting distance to Tempe, AZ. This is a full-time, on-site position. 

This role focuses on accurate data entry and data hygiene, managing support inboxes, and providing high-quality inbound and outbound phone support to ensure transporters are properly verified, informed, and set up for success on the platform.

What You Will Be Doing:

• Perform accurate data entry and maintain strong data hygiene across onboarding and account records.
• Manage and respond to inquiries through the Transporter Onboarding Support Inbox.
• Conduct outbound calls to complete initial verification calls and schedule follow-up appointment calls with Specialists.
• Handle inbound calls through Support Queues related to transporter onboarding, account setup, and basic account management.
• Answer questions, provide guidance, and resolve issues with professionalism and efficiency.
• Document interactions clearly and escalate issues as needed to Specialists or leadership.
• Support additional operational tasks and projects as assigned.

Requirements

What You Bring to the Team by Way of Skills and Experience:

• High school diploma or equivalent required. 
• Strong attention to detail and excellent organizational skills.
• Clear and professional phone and written communication skills.
• Ability to manage multiple tasks in a fast-paced, queue-based environment.
• Customer-focused mindset with a willingness to learn onboarding processes and systems.
• Prior customer support, call center, or onboarding experience preferred.

What is in it for You and Why you Should Apply:

• Market-competitive pay based on education, experience, and location.
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401(k) retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• Monthly connectivity/home office stipend if working from home 5 days a week.
• A supportive and positive space for you to grow and expand your career.

Pay Range Disclosure:

The advertised range represents the expected pay range for this position at the time of posting based on education, experience, skills, location, and other factors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.