JOB DETAILS

Loss Prevention (Security) Officer - The Warehouse, Whangarei

CompanyThe Warehouse Group
LocationWhangarei
Work ModeOn Site
PostedJuly 29, 2026
About The Company
In December 2012 Noel Leeming Group was acquired by The Warehouse Group. (TW Group) TW Group is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse, TW Group is the largest general merchandise retailer in New Zealand. TW Group includes The Warehouse, Warehouse Stationery, Noel Leeming and Multi-Channel Business Unit (e-commerce websites, wholesale and alternative channel business). Noel Leeming strives to offer a superior standard of service and the widest possible range of branded consumer technology and appliances. Noel Leeming promises its customers that it will never knowingly be undersold. It provides comprehensive after sales support and can assist with customer requests for 'at home help'​ with it's TechSolutions service. With its significant retail footprint, Noel Leeming is uniquely positioned to offer its customers new technology based products such as LCD/LED TVs, the latest in Smartphone technology as well as a comprehensive range of Computers and tablets from all the major brands. We carry an extensive list and Digital Cameras including DSLR's and convergence technologies. Demand for these technologies is growing and is expected to continue to drive growth in the Noel Leeming brand. In August 2002, Noel Leeming introduced Noel Leeming "Online"​, offering customers the opportunity to research and then buy products over the Internet — This channel continues to unite the company with the customer as the retail space embraces the digital environment www.noelleeming.co.nz.
About the Role

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Te kaupapa o te tūranga - The purpose of the role. 

Hours of work are: 

  • Sunday and Monday - 8:00am - 4:30pm
  • Thursday - 3:45pm - 10:15pm
  • Friday - 3:45pm - 10:15pm
  • Saturday - 3:45pm - 10:15pm

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers. 

Key Responsibilities: 

  • Monitor security cameras 
  • Maintain a visible presence on the shop-floor 
  • Interact with customers and address their concerns
  • Upload events onto our crime reporting platform.  

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

  • Team Card: Access to discounts across our brands. 
  • Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
  • Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
  • Career Progression: an excellent steeping stone into other internal opportunities.
  • Plus loads more! 
  • Contract Type: Permanent
    • Key Skills
    Loss preventionSecurity monitoringCustomer serviceConflict resolutionDe-escalationCommunication skillsSurveillanceReporting
    Categories
    Security & SafetyRetailCustomer Service & Support
    Benefits
    Team card discountsBirthday leaveHere for good leaveCareer progression
    Job Information
    📋Core Responsibilities
    The Loss Prevention Officer is responsible for monitoring security cameras and maintaining a visible presence on the shop floor to prevent theft. They also interact with customers to address concerns and document security events on the company's reporting platform.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    981
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    35 hours
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