JOB DETAILS

Manager - UK - Customer Advisory -Pune

CompanyKPMG India
LocationPune
Work ModeOn Site
PostedJuly 29, 2026
About The Company
KPMG entities in India are established under the laws of India and are owned and managed (as the case may be) by established Indian professionals. Established in September 1993, the KPMG entities have rapidly built a significant competitive presence in the country. Today we operate from offices across 14 cities including in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities have a domestic client base of over 2700 companies. Our global approach to service delivery helps provide value-added services to clients. Our differentiation is derived from a rapid performance-based, industry-tailored and technology-enabled business advisory services delivered by some of the leading talented professionals in the country. KPMG professionals are grouped by industry focus and our clients are able to deal with industry professionals who speak their language. Our internal information technology and knowledge management systems enable the delivery of informed and timely business advice to clients.
About the Role

The professional in this position is expected to lead the delivery

by liaising with the senior leadership and carry out customer

implementations and program enhancements

• Hands on experience in Voice of Customer/ Customer

Experience/ Customer Insights projects/ Medallia/ Qualtrics

platform strategy/ assessment/ implementation/ managed

services projects

• Preparing a detailed project plan to schedule key project

milestones & activities

• Defining resource requirements to reach objectives and manage

resources in an effective and efficient manner

• Translating Business requirements into System Configuration

Objects and create Solution Design for Medallia Solution in

compliance with best practices

• Participate in the implementation design, setup, and review

processes

• Utilize Medallia software knowledge to configure feedback

questionnaires, reports, and integrations with other systems

• Provide support to client meetings by leveraging in

depth Client system capabilities.

• Experience working in teams to collaboratively solve technical

problems

• Should be able to provide valuable insights to clients and help

them make customer centric organization

Key Skills
MedalliaQualtricsVoice of CustomerCustomer ExperienceCustomer InsightsProject ManagementSolution DesignSystem ConfigurationData IntegrationBusiness RequirementsStakeholder ManagementProgram EnhancementTechnical Problem SolvingClient Advisory
Categories
ConsultingManagement & LeadershipCustomer Service & SupportTechnologyData & Analytics
Job Information
📋Core Responsibilities
The manager will lead customer implementation projects and program enhancements by liaising with senior leadership. They are responsible for translating business requirements into system configurations and providing actionable customer insights to clients.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
31136
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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