JOB DETAILS
Lead Front Desk Agent
CompanyHoliday Inn Express & Suites Charlotte - Ballantyne
LocationCharlotte
Work ModeOn Site
PostedJuly 29, 2026
About The Company
The Holiday Inn Express & Suites Charlotte – Ballantyne welcomes you to our hotel conveniently located off of I-485. a. We’re located minutes from Ballantyne Corporate Park and less than 20 minutes from Uptown Charlotte. We’re convenient to Premier Inc., Accenture, Dentsply Sirona, Continental Tires and Siemens, to name a few.
Whether visiting for business or pleasure, our complimentary Grab & Go Express Start™ breakfast is the perfect start to your day. Work out in our state-of-the-art, 24-hour fitness center. Get work done with our hotel's community table featuring a wireless charging station. Enjoy convenient access to I-485 with Carowinds and South Park Mall just minutes away. We’re also just 5 minutes from the Golf Club at Ballantyne and 30 minutes from the Sportsplex at Matthews. Looking for something more relaxing? Choose an afternoon sunning on the patio by our luxurious outdoor pool. We’re located just 5 miles from Charlotte Douglas International Airport, local breweries and restaurants. After a full day, relax in your beautifully appointed guest room or suite with premium bath amenities. Our signature Simply Smart Bedding will have you in dreamland in no time. We look forward to welcoming you!
About the Role
Description
At Holiday Inn Express Ballantyne we believe great guest experiences begin at the front desk. We are looking for an experienced, energetic, and service-driven leader in hospitality to help lead our front desk team while delivering the warm hospitality that IHG guests expect.
This role is ideal for someone with previous hotel front desk experience who enjoys mentoring others, solving problems, and creating memorable guest experiences.
Key Responsibilities
- Welcome guests with a friendly, professional, and positive attitude.
- Assist with daily front desk operations, including check-in, check-out, reservations, and guest inquiries.
- Support and coach Front Desk Agents to ensure exceptional guest service.
- Serve as the first point of contact for guest concerns and resolve issues promptly and professionally.
- Assist with scheduling, shift coverage, training, and onboarding of new team members.
- Ensure accurate cash handling and balancing of daily transactions.
- Monitor room availability, upgrades, and special guest requests.
- Maintain IHG brand standards and ensure compliance with hotel policies and procedures.
- Work closely with Housekeeping, Maintenance, and other departments to ensure seamless guest experiences.
- Perform additional duties as assigned by hotel management.
What We Offer
- Competitive pay
- Health, dental, and vision benefits (if applicable)
- Paid time off
- IHG employee travel discounts
- Career advancement opportunities within IHG
- Supportive team environment
- Ongoing training and professional development
If you're passionate about hospitality, enjoy leading by example, and thrive in a guest-focused environment, we'd love to hear from you.
Apply today and become part of a team committed to delivering True Hospitality for Good.
Requirements
Qualifications
- Previous hotel front desk experience required.
- Prior supervisory or leadership experience preferred.
- Experience with hotel property management systems required
- Excellent communication and customer service skills.
- Strong organizational and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Flexible availability, including weekends, holidays, and evening shifts.
- High school diploma or equivalent required.
Key Skills
Hospitality managementFront desk operationsCustomer serviceTeam leadershipMentoringProblem solvingCommunicationProperty management systemsCash handlingSchedulingTrainingOnboardingMultitaskingConflict resolution
Categories
HospitalityManagement & LeadershipCustomer Service & SupportAdministrative
Benefits
Health insuranceDental insuranceVision insurancePaid time offIHG employee travel discountsCareer advancement opportunitiesOngoing trainingProfessional development
Job Information
📋Core Responsibilities
The Lead Front Desk Agent oversees daily front desk operations, including check-ins, reservations, and guest inquiries. They also provide leadership, coaching, and support to the front desk team to ensure high standards of guest service and brand compliance.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
1
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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