JOB DETAILS

Technology Support Specialist

CompanyBlue Eagle Credit Union
LocationSalem
Work ModeOn Site
PostedJuly 30, 2026
About The Company
As a local credit union serving the community since 1948, we strive to give you a 5-Star banking experience (check out our Google Reviews)! We help people every day to Pay Less. Earn More. Have Fun with financial solutions that are better, faster, easier, and more affordable. Our focus is on our members, not big business. We realize bad things happen to good people and we’re here to help. With leading edge technology blended with the human element, like Eagle Vision, you can talk to a real, live LOCAL person, through our ATMs. It’s time to See Banking Differently with Blue Eagle Credit Union. Open your account today!
About the Role

Description

SUMMARY

The Technology Support Specialist I provides comprehensive helpdesk support by serving as the primary point of contact to monitor, triage, and resolve technical issues across multiple channels. The role involves troubleshooting hardware and software, routing complex issues to appropriate team members, managing Active Directory tasks, and collaborating with team members and third-party vendors. Additionally, the specialist is responsible for configuring and deploying workstations, documenting troubleshooting efforts and standard operating procedures, and participating in system migrations.

 

 Why join the top notch culture at Blue Eagle Credit Union:

  • Quarterly BONUS earning potential
  • Generous paid time off of 160 hours per year (4 weeks) with ability to advance to 200 hours per year (5 weeks) after 5 years of service
  • Paid holidays equates to an additional 10 days off per year
  • Career development from day 1
  • Community involvement opportunities provide an additional 8 hours of paid time off to serve
  • $0 premium health, dental, vision insurance, in addition to a monthly credit union HSA contribution
  • No cost telemedicine services for all team members (and your immediate family)
  • No cost Mental Health resources
  • 401(k) plan participation at 90 days with company match of 100% up to 6%
  • Active wellness program with gym membership reimbursements and more!
  • Additional benefits such as cancer, critical illness, accident, and life insurance options
  • Dependent Care flexible spending account
  • High-energy team that celebrates personal & team successes

Requirements

 MINIMUM QUALIFICATIONS & EDUCATION 

  • Pursuing an Associate degree in Information Technology or related field from an accredited college/university, or equivalent technical work or experience in the credit union industry
  • Working knowledge of TCP/IP networking concepts, LAN and WAN topologies, Wireless Technologies, and Firewall concepts
  • Working knowledge of all Windows and Linux Operating Systems
  • Knowledge of Microsoft Active Directory and Group Policy
  • Knowledge of Virtual Hypervisor environments 

 SKILLS & ATTRIBUTES 

  •  High level of skill in handling sensitive and confidential situations/information with a demonstrated ability to maintain strict confidentiality 
  • Ability to be detail-oriented, highly organized, and excellent at planning, prioritizing, and juggling multiple projects simultaneously.
  • Effective oral and written communication skills with the ability to communicate technical concepts to technical and non-technical audiences strong listening skills
  • Ability to diagnose technical problems and discern what level of support is needed
Key Skills
Helpdesk supportTroubleshootingHardware maintenanceSoftware maintenanceActive DirectoryGroup PolicyTCP/IPLANWANWireless technologiesFirewallWindowsLinuxVirtual hypervisorTechnical documentationCommunication
Categories
TechnologyCustomer Service & SupportFinance & Accounting
Benefits
Quarterly bonusPaid time offPaid holidaysHealth insuranceDental insuranceVision insuranceHSA contributionTelemedicine servicesMental health resources401(k) planCompany matchWellness programGym membership reimbursementCancer insuranceCritical illness insuranceAccident insuranceLife insuranceDependent care flexible spending account
Job Information
📋Core Responsibilities
The Technology Support Specialist provides helpdesk support by monitoring, triaging, and resolving technical issues across multiple channels. They are also responsible for configuring workstations, managing Active Directory tasks, and documenting standard operating procedures.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
45
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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