Room Attendant

Description

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Room Attendant plays a critical role in ensuring an exceptional guest experience by maintaining impeccable cleanliness, organization, and attention to detail in guest rooms and hotel facilities. This position requires commitment to Southall’s high standards of quality, safety, and guest service. Room Attendants follow a structured training program to ensure proficiency in cleaning techniques, guest interactions, and time management, enabling them to consistently deliver a superior level of hospitality.

Responsibilities

• Prepare rooms to hotel standards, including arranging furniture and amenities for guest comfort
• Ensure rooms are guest-ready with proper presentation and attention to detail
• Clean and sanitize sinks, toilets, mirrors, tubs, and showers
• Restock bathroom supplies, such as toiletries, towels, and tissue
• Wipe down furniture, lamps, TVs, and other surfaces, ensuring a streak-free finish
• Change bed linens and make beds with precision and care
• Inspect linens and towels for stains or damage and replace as needed
• Vacuum carpets and rugs and mop or sweep hard floors to ensure cleanliness
• Address guest requests promptly and professionally, such as providing extra towels or special room setup
• Maintain a friendly and respectful demeanor when interacting with guests
• Handle guest complaints or concerns with care and escalate issues to supervisors when necessary
• Protect guest privacy and confidentiality during all interactions
• Plan and organize work based on check-out times, guest needs, and cleaning schedules
• Use daily cleaning checklists to ensure consistency and thoroughness
• Utilize cleaning equipment (vacuums, carts, steamers) effectively and safely to maximize productivity
• Follow hotel protocols for handling cleaning supplies and hazardous materials
• Adhere to safety guidelines, including fire safety and emergency procedures
• Comply with uniform and grooming standards to maintain a professional appearance
• Restock and maintain room amenities such as coffee supplies, toiletries, and stationery
• Report maintenance issues or lost and found items to supervisors immediately
• Assist with special room setups, including VIP or occasion-specific decorations
• Manage laundry and linen storage, ensuring proper organization and inventory
• Perform additional duties and projects as assigned by Southall Leadership

Requirements

• Previous experience in housekeeping or hospitality roles is preferred but not required
• Attention to detail and commitment to cleanliness
• Strong organizational and time management skills
• Excellent interpersonal skills with a focus on guest service
• Ability to use cleaning equipment and hotel technology effectively
• Ability to stand, walk, and perform repetitive tasks for extended periods
• Physical strength to lift and move cleaning equipment, linens, and supplies
• Flexibility to work varied schedules, including weekends, holidays, and high-volume days
• High school diploma or equivalent preferred

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.