House Attendant

Description

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. 

The House Attendant is responsible for maintaining the cleanliness and overall appearance of public areas, back-of-house spaces, and guest corridors to ensure a welcoming and comfortable environment. This role supports the housekeeping team by delivering supplies, removing trash and linens, and responding promptly to guest and staff requests. The House Attendant also assists with deep cleaning projects and helps ensure that safety and sanitation standards are consistently met. Strong attention to detail, efficiency, and commitment to excellent guest service are essential for success in this position.

Responsibilities: 

• Clean public areas of the resort, including guest corridors, elevator landings and stairwells
• Transport dirty linen from guest rooms and landing to laundry chute
• Stock linen rooms and storage areas with clean linen and in-room amenities
• Pick up and deliver guest request items
• Give assistance to Room Attendants in moving heavy objects in room
• Distribute firewood to cottages and fire pits around property
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements
• Empty trash containers and recycling bin in public areas
• Remove all dirty terry and replace with clean par to designated layout
• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance
• Update status of rooms cleaned on assignment sheet
• Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean
• Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor
• Handle guest complaints, ensuring guest satisfaction
• Report any damages or maintenance problems to your supervisor
• Knowledgeable of hotel fire and emergency procedures
• Adhere to Lost and Found policy including key control
• Successful completion of the training process
• Other essential room cleaning duties as operations change in the future
• Make up cribs and rollaway beds
• Stock cleaning supply closets
• Perform additional duties and projects as assigned by Southall Leadership

Requirements

• 1-2 years prior experience in cleaning hotel guest rooms preferred
• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness; and work with a minimum of supervision
• Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14-16 standard rooms)
• Punctuality and regular/reliable attendance
• Interpersonal skills and the ability to work well with co-workers and the public
• Knowledge of proper chemical handling
• Ability to deal with guest and team member concerns in a friendly and positive manner
• Ability to read, write, and speak English sufficiently to understand and communicate with guests and team members; must have excellent telephone etiquette skills
• Available to work weekends, evenings and/or holidays
• Must be able to walk, stand for prolonged periods as needed
• High School graduate or equivalent vocational training

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land. 

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture. 

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us. 

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.