Customer Service Representative

Description

Customer Service Representative
D&D Plumbing, Heating, and AC — Midland, TX

D&D Plumbing, Heating, and AC is looking for a CSR/Dispatcher who can keep the board full and the customers happy. This is the voice of our company — the first person homeowners talk to and the person our field team depends on to keep their day running smoothly.

If you're organized, quick on the phone, and thrive in a fast-paced service environment, we want to talk to you.

Pay & Schedule

$19.00 – $25.00 per hour, based on experience
Tuesday – Saturday | 8:00 AM – 5:00 PM (Saturday 8:00 AM – 3:00 PM)

What You'll Do

• Answer inbound calls and convert them into booked service and install appointments
• Dispatch technicians and installers efficiently based on skill, location, and capacity
• Communicate with customers on arrival windows, delays, and job status
• Follow up on unsold estimates, memberships, and recall opportunities
• Maintain accurate customer records and job notes in ServiceTitan
• Coordinate daily with the Plumbing Manager and Field Operations Manager on scheduling priorities
• Handle customer concerns with professionalism and escalate when appropriate

Qualifications

• Customer service, call center, or dispatch experience preferred — home services experience is a strong plus
• Excellent phone presence and clear written communication
• Strong organizational skills and the ability to juggle competing priorities
• Comfortable working in a CRM/dispatch software environment (ServiceTitan experience a plus)
• Dependable attendance and availability for a Tuesday–Saturday schedule

Requirements

 What We Offer

• $19.00 – $25.00 per hour
• Tuesday–Saturday schedule with a shortened Saturday option
• Medical, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays
• Ongoing training and support
• Stable, year-round work with a growing company

Why Join Us

• Organized operation with supportive leadership
• Direct impact on the success of the field team
• Clear path for growth into lead CSR, dispatch supervisor, or office management
• A culture that rewards effort and results

Who We Are

D&D Plumbing, Heating, and AC is a growing residential home services company serving the Midland area, focused on delivering a 5-star experience for our customers and building a team that wins together.