JOB DETAILS

Optical Sales Assistant

CompanyReFocus Eye Health
LocationStamford
Work ModeOn Site
PostedJuly 30, 2026
About The Company
ReFocus Eye Health is committed to helping emerging practitioner entrepreneurs be even more successful. With our centralized, efficient support system, individual practices have the resources and collaboration they need to grow. Not to mention an enthusiastic, experienced team to mentor them. Our mission is to provide exceptional eye care that is patient-centric in a friendly and fun environment. Through our passion for eye health excellence, ReFocus Eye Health will positively reimagine and transform the total eye care experience.
About the Role

Description

We are seeking an energetic and customer-focused Optical Sales Associate to join our growing optical boutique within our medical ophthalmology practice. This role bridges medical eye care and retail styling, helping patients select frames, lens options, and specialty optical products that fit their prescription, lifestyle, and personal taste.

Key Responsibilities

  • Patient Engagement: Welcome patients post-exam, review optical prescriptions, and guide them through frame styling, lens options (e.g., progressive, anti-reflective, blue light), and sunglasses.
  • Order Management: Accurately enter optical orders, measure pupillary distance (PD) and segment heights, and ensure precise specifications are sent to the optical lab.
  • Insurance & Billing: Verify vision insurance benefits (e.g., VSP, Eyemed), explain coverage and out-of-pocket costs clearly to patients, and process payments.
  • Dispensing & Adjustments: Dispense finished eyewear to patients, perform minor frame adjustments and repairs, and troubleshoot fit or vision comfort issues.
  • Merchandising & Inventory: Maintain clean, well-organized frame displays, assist with inventory counts, and stay informed on current eyewear trends and promotions.

Qualifications & Skills

  • High school diploma or equivalent (prior retail, sales, or customer service experience preferred).
  • Experience in an optical setting, medical office, or retail environment is a plus.
  • Strong communication skills with a warm, professional demeanor.
  • High attention to detail when entering prescription measurements and order data.
  • Ability to multitask in a fast-paced medical practice setting.

We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.

We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.


Refocus is an equal opportunity employer and we value diversity.

Key Skills
Optical salesFrame stylingLens selectionInsurance verificationPatient engagementOrder managementPupillary distance measurementEyewear dispensingFrame adjustmentsInventory managementCustomer serviceCommunication skillsAttention to detailMultitasking
Categories
HealthcareRetailSalesCustomer Service & Support
Job Information
📋Core Responsibilities
The Optical Sales Assistant will guide patients through frame and lens selection while managing optical orders and insurance verification. They are also responsible for dispensing eyewear, performing minor adjustments, and maintaining the boutique's inventory and displays.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
193
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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